I got a very discounted fare and I think that it was worth what I paid for. The staff is very courteous and friendly and the hotel is not that bad, but it is definitely not five-star, as it claims, and far below the average Hyatt standard. The premises badly need refurbishing both in the rooms and in the common areas. The buffet breakfast does not offer much of a choice, which is fairly uncommon in the top hotels of SE Asia. Overall, it is fine if you are on a business trip and do not spend too much of your time in the hotel. I would however not make it my favourite choice if I were on holiday.