My wife and I stayed one Friday night in a no smoking double room at the Grand Sahid Jaya. I had lived at the Sahid for about a month in 1984. We heard it was recently renovated, and I wanted to see how it had changed. We booked a room on booking.com at about $150. I would advise travelers not to pay more than $50 a night. Inefficiencies chewed up our time waiting for things that should have been provided with the room.
In 1978, the Sahid was the queen of South Jakarta hotels. Since then, other hotels have moved in to compete, most notably Le Meridien which is within walking distance of the Sahid (and provider of a much better deal for on a Friday night).
Our room was at the end of a long walk from the elevators past a leaking overhead pipe. It had not yet been fixed, and a clever system was set up whereby one bucket was used to catch the dripping water and a second bucket was to be used when the first bucket filled up, requiring fewer trips to empty the bucket. The surface of the sink bowl was peeling. It was unsightly, but the sink remained functional. We found that there was only one towel in the bathroom. I phoned housekeeping and asked them to bring a towel. There were no washcloths, and we had called housekeeping so often that we didn't even bother to ask for any. The brochure of services on the desk was a three-ring binder with some of the pages falling out because the holes were torn and not replaced. At times the room smelled of cigarette smoke from the hall, we assume. Small LCD clock. Magazines, including Newsweek, were provided in the room. No spare toilet paper. When we ran out, we called our old friends at housekeeping. Two small 230 ml water bottles were provided (compared to 600 ml at Sari Pan Pacific and Le Meridien). The next day, we wheeled our suitcases to Le Meridien, next door to the Sahid, and got a much better deal.
Wide screen TV, Cinemas, HBO, Star World. One channel had wavy lines, the others were good.
Internet was free. When I arrived at the room, I tried wi-fi (there was none) because I had to send a message urgently, and I looked for a LAN cable, but there was none. I went to the reception area, and they called housekeeping and told them to bring a cable for the room. After a decent wait and a call from me to housekeeping (yes, yes, they said, they'll bring one), I went again to reception, stood in the queue while guests checked in, and the lady at reception phoned housekeeping and scolded them, saying a cable was promised 15 minutes ago. Housekeeping never brought a cable, but the next time I went to reception and asked if housekeeping even had LAN cables, the lady phoned IT. I think it was the IT man who finally brought a cable 45 minutes later, and everything worked fine. He told me to leave the cable in the room when I checked out.
There were no descriptions of hotel restaurants in information provided in the room. We felt that if the hotel wasn't proud enough of their restaurants, we should walk over to Le Meridien for dinner. We asked at the desk about rooms on the weekends.
The buffet breakfast was a C+ by Indonesian standards (Indonesian hotels usually have good breakfasts). When guests left tables, napkins were replaced, but often coffee cups/spoons and utensils were not. There was an egg station, fresh fruit, choices of cereal, and pastries. 90% of the guests were Indonesians, probably enjoying weekend discount rates for residents of Jakarta.
Our room was in the back of the hotel facing the parking area for the meeting hall. The car call came though so loudly in the room that we could discern quite clearly the name of each driver who was being called. Window glass must not have been very thick.
We can't figure out if we experienced a chain of coincidences. It looks like the hotel is trying to operate on a budget that is insufficient for proper training and maintenance. Would we recommend this hotel to a friend? Not to a good friend.
Try Le Meridien next door
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
17 June 2011
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First of all, thank you very much for taking the time to write about your recent experience at the Grand Sahid Jaya Jakarta.
As fulfilling guests’ emotional and physical needs is our hotel’s ultimate goal. We appreciate customer feedback so that we may listen, understand and respond in a competent, accurate and timely fashion.
When you were staying at Grand Sahid Jaya Jakarta, the hotel was running a very high occupancy in rooms and catering, which has resulted in our staff not been the quickest were they should have been, as you mentioned in your comment. This is not an excuse but an explanation as to why we were a bit slow in following up guest requests.
As for the dripping, there was a breach in one water pipe in the corridor and it took a bit of time to get it fixed properly.
The Grand Sahid Jaya has started to renovate the hotel and I am sure you have seen all the improvements but the renovation project is not finished yet and has still a lot of work ahead in the room areas.
Dear Staidthere, your stay with us resulted in a series of irritations, marring what should have been an otherwise memorable stay. Once again, I must apologize for our lack of overall guest satisfaction, naturally, hotels want their guests to receive the best possible stay and we thank you for your comments.
Without your input, we would not better our understanding of our guest’s fulfillment or disappointment in our hotels services.
Should you wish to return, I would appreciate hearing from you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC