Lots of Room but Very Average

When staying in Jakarta the most important factor is
staying reasonably close to where you have
appointments as the traffic is horrifically busy and
unpredictable. We stayed in a 2 bedroom unit with
kitchen & 2 bathrooms. The 2 bedroom units have plenty
of space & have recently been refurbished. –
refurbishing is still underway on the 4th floor. The
hotels gym is well equipped & is frequented by many
expatriates in Jakarta due to well priced memberships.
The food at the hotel’s “Satu Lagi” bar was
tasty and
offers a good atmosphere. Our laundry came back with
minor stains still attached but after contacting
management this was quickly rectified.

Kristal is by no means my first choice of hotel but
because of it’s location for business and family
purposes I will frequent this well priced hotel again.

Hotel Kristal was our home in Jakarta for almost a month and we were very pleased with the service, accomodations, and location of the hotel. It also has very good security, amongst the best in mid-range priced apartment-hotel in Jakarta. It's close to a grocery store and we were able to take advantage of the kitchenette. The rooms are cleaned daily and the kitchen restocked with basic items. There were always Silverbird taxis nearby so it was very easy to get everywhere in Jakarta safely. We highly recommend this hotel.

The room needs to refurbish, pest control maybe required, the equipment need to be changed and most important the Air-conditioner unit need repair as it make extremely loud noises. The front-office staff need to put more smile in their faces and the lift is pathetically small. The only plus point is the distant between the hotel and my office. Overall it is below my expectation of a 4 star hotel.

I have stayed over 200 nights at the Kristal in the last 10 years and have watched it grow from a 1 star to a 4 star and unfortunately have recently watched it fall into disrepair. Despite my many repeat stays, I have never been recognized nor personally greeted by the front desk staff, while the bell staff know me and my family all by name. The menu hasn't changed in 7 years and "bali belly" is not uncommon if one isn't careful. I've personally stopped staying at the Kristal in Jakarta because when I presented concerns about room cleanliness, a/c not working, internet not working, etc. to the general manager, he was unable to resolve this issues. The hotel is ideally located and it's many recent security improvements make it somewhat of an oasis in an insecure city however one can find equal security with better rooms and service at several other Jakarta hotels these days.