The Ritz Carlton Club lounge makes all the difference in my stay. There is free wireless internet access, comfortable seating areas, and food all day long. The buffet, although not elaborate, serves quality food. Travelling alone, I have no intention of eating outside the hotel, and the club lounge gives me no reason to dine in the hotel restaurants as I'd rather have dinner while curling up in a sofa with my laptop beside me. The service in the club lounge is also excellent, thanks to Ms Lim the manager and her team. The same quality of service cannot be said for in-room housekeeping. I can't understand why they don't replace with clean plate / napkin/ cutlery after I have used them, and I don't consistently get all the supplies every day, e.g. tall glass for water, some of the toiletries, but that can be handled by a call to housekeeping.
As one would expect, the size and layout of the room are great. I also hear that guests of Ritz Carlton and dine in Marriott, which is just next door, and charge the bill to the room because they are run by the same company.






Value

Location (e.g., convenience, views)
Check-in / front desk




