The hotel Mansion del Angel stood out as a sore spot on an otherwise spectacular trip to Ecuador. We booked the hotel because it was the #1 rated hotel on Tripadvisor at the time we made our booking and we wanted to stay in an old colonial mansion. This was our base in Quito for multiple trips (Amazon, Galapagos, Andes)
Among many things wrong with the hotel (1) not centrally located, which made it difficult for cab drivers to find (2) the doors were locked when we arrived from the airport past midnight, and we had to keep ringing the bell for over 30min before someone woke up (3) rude reception staff who refused to settle our prior to the day of departure, and held us up for 15min when we were leaving (4) the shower area was not properly sealed and we had an overflowing bathroom every time we took a shower (5) the view from our room was straight into the shabby house next door (6) breakfast that was mediocre at best (7) room with a creaky floor, an old bed and thin walls (8) music from both inside and outside the hotel could be heard in the room (9) spotty internet coverage - we had to sit in the lobby area to connect (10) a safety locker that was not functional (11) quite expensive for what we got.
On the plus side, they did store our luggage between our trips, called cabs when we requested them and recommended a reasonably good restaurant. Can't really think of much else that is nice. I find it unbelievable how so many people give such high ratings to this place - every other place we stayed in Ecuador as well as every other "colonial" house we stayed in other parts of the world were much nicer!
I rely on TripAdvisor extensively, but this is a case where it let me down badly. I am glad to see that the rating dropped from #1 to #7 now, and I hope my review will serve as a warning to future TripAdvisor members who are considering this place.
- Also Known As:
- Mansion Del Angel Quito
- Mansion Del Angel Hotel Quito
- Official Description (provided by the hotel):
- This former mansion, built in the 19th century, overlooks Alameda Park and is a 10-minute walk from Quito´s historic quarter. It offers luxurious accommodations and free Wi-Fi. Boutique Hotel Mansion del Angel is restored in its original charm. The large and spacious rooms and suites all feature a unique décor. Each one differs in size, color and decoration. They have hardwood floors and are equipped with LCD satellite TV, a sitting area and a work desk. Guests can enjoy breakfast in Mansion del Angel´s glassed patio. A complimentary tea is served in the communal living room every day at 5 p.m. Ecuadorian and international cuisine is prepared during the evening and room service is available 24/7. This boutique hotel offers a tour desk that can arrange city tours with private guide and several day tours. Transportation to and from the airport is also available. There is 24-hour front desk service. ... more less
- Reservation Options:
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