We were long term guests at this Hotel - stayed 10 days as a base for Island visits and mainland touring. we were bitterly disappointed in the Novotel and in fact, wanted to cut our trip short several times. The rooms were nice, hotel rooms, so don't expect anything else, nicely decorated but really lacking the basics, no cold water in the fridge for example, AC didn't work and when we told front desk they came and took a look around around but did nothing, we had to ask for a fan - twice- for our room. We also asked that our room be serviced before midday as we wanted to come back during the hottest part of the day for a rest but sadly, that was not forthcoming either. The hotel was mostly empty so we couldn't see what the problem would have been. Breakfast - terrible, no other word to describe it. The buffet was $AU19 and for that you got a choice of cold baked beans, cold spaghetti (tinned) cold rubbery fish tasting pancakes, hash browns that contained no potato and were so hard and cold they could have been a weapon if thrown, cold sausages or cereals. Not value for money and quite horrible. For lunch and dinner they had the same one menu, service was incredibly slow and the food arrived cold as usual , The chocolate mousse was hard, the chips stone cold, the pizza base was not cooked and as was usual cold. We resorted to eating tuna rolls in our room. The pool area was nice, noone was ever there including staff, we had to go chasing reception for towels on several occasions. There was a phone to call for drinks but beware, they will bring you your drink and then another and another without you asking for them, all opened and ready to pour so you did feel obligated. The staff were friendly as are the Fijian people, although the 2 girls in the gift shop should learn to get along and stop arguing in front of the customers. Ther was no pick up from the Airport but it is a cheap Taxi ride. There is nothing to do at this Hotel in the evening, no happy hour so you can mingle with other guests, no defined bar area, no entertainment, no nothing!! Retiring to your room, you have the choice of 3 channels of TV with no option at reception for a DVD or movie and mostly cartoons were on. Esther at the tour desk was lovely, very willing to assist us in our tours and stop for a chat. Will we go back to Novotel, NO, not ever. I could go on about the place but it makes me depressed just thinking about it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Outdoor / Adventure