Gracious hospitality seems to be standard operating procedure at this hotel which is only about 2 blocks from the center of town (so a great location for seeing Antigua). We arrived at 6:30AM expecting the usual "check-in is at 3PM" speeech. Instead, they set us up with coffee/tea and asked if we could wait 30 minutes until housekeeping arrived. We were in our room by 8AM (eating breakfast in the mean time). When they thought we might miss breakfast they told our shuttle driver to wait while they packed food to go (most places would apologize and wish you a nice day). Needless to say, we would go back.

The rooms vary in size by are small by US hotel standards. But this is a vacation spot so hopefully room size is not a big factor for you. Houskeeping kept the room clean and in great shape. Because the buildings in town generally face a central courtyard the rooms are also insulated from street noise- a big factor in a cobblestone town wiht lots of bus traffic.

The hotel offers some of the nice to have features that often go missing when traveling in smaller cities: in-room safe, free bottle water each day, good cable TV, free internet access and, oh, very nice towels. It suffered from the same problem as every Guatemalan hotel we stayed in - poor water pressure in the shower and a challenge managing the mix of hot/cold water. Afeter staying in 4 hotels with the same issue, this may just be a fact of life right now.

Breakfast was outside our door in the courtyard (on nice days) or in their little dining room otherwise. This would make having a room away from the courtyard a plus unless you plan to get up when breakfast starts at 7AM (and we did most mornings). The breakfast was very nice with eggs, pancakes, and fresh bread plus juice, coffee/tea - the basics- but all very well done.

We were very happy overall and would highly recommend the hotel to anyone (except those wanting large rooms, of course).