I wanted to write a bad review, but when I think about whole experience in Sousse, Tunisia in general and after reading some reviews about Movenpick (which costs almost double more ) I am realizing that biggest problem is not in this hotel but it is in Tunisia and its people. It is a shame that country that has that much potential for tourism and is so much dependent on it allows that kind of treatment of tourists.
About hotel. Hotel is not big, sometimes that was a plus, and sometimes not.
Good things - Size of rooms. New furniture, SAT TV, WiFi and kitchen (even has microwave) in rooms. Sheets and towels are very nice on touch, but starting to look overused. Food. Breakfast is descent, but dinner was always great. The cook (I think he is sous chef, one guy with darker skin) is not just good in his job but also he is a great person. I got the impression he works whole day, but still he is always in full speed, smiling, always there to help. Also one waiter with mustache was also cool and helpful. Walking distance from both Medina and modern clubs and bars. On the beach. Spa. No bugs.
Bad things - Management of the hotel, who really needs to put more pressure on the stuff. Maids. Finishing touches of interior and exterior of hotel. Not having free indoor pool or heated outside pool (we had some bad weather). Activities for kids, there is none for them. Speed in fixing broken things in rooms - is it really that hard to change a cheap shower head?
Some things from start in our room didnt work properly or at all- one AC unit, shower head, one blind. Kitchen was not properly clean on our arrival, there was grease in microwave and on the cooktop.
Cheap details in spa - Expensive pool with hydro massage system, hammam, etc and cheap Chinese bathroom curtains on rusted rails, and rusted cheap door knobs.
This wasn't my first time in Tunisia, I went there six years ago, and I have noticed that country has changed for worse. Now there are much more aggressive and crook sellers. In restaurants waiters tell different prices to Arabic and to western guests, even prices were sometimes different in English and in Arabic menu, if there were any. Privately owned supermarkets are really overpriced, double than GM. Taxi drivers are often reluctant now to use taximeter. I did notice that in Port El K. situation is much better, like it was before. In new part of Sousse you get good service in restaurants and you pay same price like everybody. Streets are now really full of garbage, even in the most posh parts of Sousse. We had problem to change money in Saturday morning (9am), finally after 20 minute of driving trough city center and trying to find some place to change money, we had luck, but we did get 180 TD for 100 euros.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC