Before I talk about the hotel, it's worth noting the airport experience at Enfidha Airport. This is a relatively new airport and so is nice, clean and well presented. However the experience of being a passenger in this airport is nothing short of diabolical. We arrived and had to wait a whole HOUR to get through passport control - not because of the number of passengers but due to very poor staffing. Not a good first impression. The hilarity continued on the way back when check in took a good 45 minutes and then the dreaded queue back through passport control added on another 30 minutes. Be prepared to queue!
Onto Tour Khalef - you've probably read alot of the previous reviews and may be worried about going here - don't be. It's a very nice hotel. Clean, well presented and for the most part the staff are excellent. The main lobby is very grand and airconditioned which is very welcome in 40+ degree heat. As you approach your room you'll notice the main corridors are rather dated looking and the awful carpet is like something from the 50s, but as you arent likely to be sleeping on the corridor its hardly an issue. The grounds of the hotel are excellent and well maintained. The main pool is average sized and not as huge as the pictures make out - there were reports of glass around the pool area and we witnessed a few injuries caused by this. This was reported to Zack the Thomson rep with no success, but more about him later. The beach is lovely - gorgeous sandy beach and a VERY warm sea to take a dip in. As people have noted there are LOADS of random people trying to sell you all sorts of garbage - just be firm but polite and walk on.
The food in my opinion is absolutely fine - a decent amount of variety with something for everyone. No real logic to what they serve and some dishes do repeat themselves constantly but its plentiful and you certainly wont starve.
The Animation team are great - really friendly, happy to take a seat and chat with you and most importantly they wont constantly harass you if you dont fancy getting involved in the activities - this is a big issue for me as places ive been in Turkey wont leave you alone. None of that here - a simple no thanks and they dont mind. The evening entertainment straddles shockingly bad and hilariously good at the same time. Make of that what you will.
Onto the bad points then -
The Russians - to be direct, they are devoid of manners you'd normally expect of an average person in the UK. They will let doors slam in your face, try to push in at the bar and during meal times but you have to be assertive and stand up to them, they soon back down. Its worth noting not all of the russians are bad and we met the odd friendly couple. Also, Watermelon seems to hold some sort of mystical power for the Russians - expect to see them carrying truckoads back to their table.
Drinks - for some random reason Lemonade seems like gold dust in Tunisia at the moment, the bars were constantly running out of Lemonade and some other basic soft drinks and all hell broke loose if someone was adamant they wanted Lemonade with managers being called down and arguing ensuing. Took the shine off the bar experience a bit. Another problem was often you'd go to the bar and they'd have such a random array of glasses you'd be served a beer in a wine glass which is plain ridiculous. Sometimes they had no glasses at all and you'd be told to go to another bar - my advice is point blank refuse and demand to be served, its all inclusive afterall.
Zack the rep was made aware of all of the issues, but did nothing to fix them. If you have a problem and really want it resolved, phone the Thomson 24hr helpine and kick off.
Tunisia is still a relatively developing country and so the staff dont get paid very much and so they really appreciate tips. You may feel that being all inclusive this isnt acceptable but its just the nature of the country. A few dinar to our housekeeper was met with massive gratitude and a selection of sweets off her the next day as a thankyou. Similarly the barstaff appreciate a few dinars and they'll keep you happy with drinks and table service if you are cheeky enough to ask!
Overall I had a great week - made better by the lovely people we met from both ends of the country - its amazing how having a good moan about the russians brought us all together!
Special mention to the team who run the kids club. Now I may be 31, but im a big kid at heart and these guys were absolutely fantastic, I even got a 'ive been a little star on holiday' sticker from them. So big shout out to Juicy Jenny, Hannah Montana and Bendy Wendy!
If you are going here enjoy yourself and dont let little issues spoil the experience.
(PS. Quad Biking is awesome and very cheap!)
- Also Known As:
- Tour Khalef Marhaba Thalasso Hotel Sousse
- Tour Khalef Marhaba Thalasso And Spa
- Tour Khalef Marhaba Thalasso Hotel
- Marhaba Tour Khalef Sousse
- Tour Khalef
- Marhaba Tour Khalef Hotel Sousse
- Tour Khalef Hotel
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