The hotel itself is extremely attractive. I was in the main building (apparently there are others) and I liked the style a lot - courtyards, fountains, Middle Eastern arches. It's also very well located (although perhaps a little tricky to find first-time - like every Syrian hotel I stayed in) close to a nice little pedestrian square and within easy walking distance of the old city.
The restaurant on the roof is also extremely attractive with a terrific night-time view of the city. The problem - again - was the service. At first I was seated away to the side with a constant stream of waiters walking past me and not giving me a menu. I then changed tables of my own accord before finally being given a menu - fifteen minutes after arriving. A succession of mishaps then followed - dirty glass, waiting a long time for food only to see starter and main dish arrive simultaneously, the main dish was then cold and not particulary tasty either. I was then over-charged and had to wait even longer to receive the amended bill. Such poor service was very frustrating and it was compounded at breakfast time. Tables weren't cleared, the place was a bit messy. No big deal (not as bad as the restaurant proper) but room for improvement there.
The room itself was good too, again I liked the style, and kept clean enough. The problem was the music from the restaurant immediately above. It was very loud and went on quite late (1am) so I had trouble sleeping on week-end nights.
In short, the hotel is good, well-located and if you don't mind a little-less than 5-star standards then the hotel service is fine (forget about the restaurant though). The things is, for the price you pay you expect better value-for-money. It's a little pricey considering it's not New York or Paris so, while I wasn't altogether unhappy, I would expect more.
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