Presented a number of conferences at the five star Hilton Jeddah Hotel. So my impressions here are based over time and many sessions.
Although the hotel looks wonderful and impressive, the Conference Section was a big disappointment and with professionalism and service levels of three star level hotel.
For instance, with my first session I was asked to change the venue room at 11:00 (after we had already started) because of an "administrative mistake" with the room allocation! I initially refused, by they absolutely insisted and forced us to move. How utterly unprofessional!
On more than one occasion we were put in a room that was too small for the number of people resulting in a crammed learning environment.
Some rooms also still have very old /weak data projectors (the brightness of which is probably expressed in "candle power" I think!). A room with a projector cable fault was still there four weeks later when I returned (gives wrong colours). I think they must be trying their luck with new groups every time to accept these old and poor quality projectors – but this is ridiculous considering that projectors are not expensive anymore!
Internet access rates are SR100 per PERSON per day! No group rate published at all and it looks like the Hilton still tries to make some silly money off something that is really just about free to deliver and is now indeed free at most conference venues. It irritated everybody with iPads a lot. Really!
Did not get new flip chart pens with each new session. Eventually bought my own at Jarir so that I always had multiple colours.
Although there are nice pastries in the morning and during breaks, these are sometimes removed so quickly if you break just a few minutes later than planned that you almost have to grab it while you can. The one coffee machine was also constantly not working with "service tray full" errors etc.
At least lunches were really great and I also appreciated the friendly service of the young support assistants. They were always willing to help, no matter what.
Overall a big disappointment. Participating ratings 2.35 out of 5 for venue. In my view, there are many other conference venues in Jeddah that should be considered rather than to put up with these bad service levels.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12 July 2012
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Thank you for sharing your detailed experience during your stay with us. We truly appreciate your comments and rest assured that we constantly strive to improve guests’ satisfaction. Should travel brings back you to Jeddah Hilton, please do not hesitate to contact my office directly.
I have carefully noted your comments and I am pleased to inform you that we have started our renovation plan since few months. Our rooms’ $ 10m renovation should be completed by 31st August 2012 and we will move to the next phase which will include replacing the existing data projectors.
You should surely be aware that a function sheet is issued for every event or meeting detailing the requirements requested by the organizer including the meeting room selection, facilities , coffee breaks timings etc . As per our quotation we offered only one flip chart per room per day. The organizer also had a choice of 18 meeting rooms and 2 ballrooms representing more than 5,000 sqm and he chose the meeting rooms mentioned in your comments. The first one was for 35 guests while the second one was for 20 Guests.
The company’s coordinator preceded your arrival and he is the one who advised us that your meeting should be held in Dhahran meeting room and not Hada/khobar meeting rooms.
All our meeting rooms and ball rooms are built with Wi-Fi & Cable internet connections. We also create group internet user name & password for any number of guests as single login details but this should be agreed prior to issuing the function sheet. Also if you require 25 user internet connections, we could generate a single user name & password for 25 concurrent users.
Internet prices for groups are to be negotiated and agreed prior to the event. Even though the organizer did not request internet connection, we were please to offer you complimentary internet connection for 3 days.
Please feel free to contact me for any further clarification or request and I am looking forward to meet you during your next stay.
Dir. of Business & Development
This response is the subjective opinion of the management representative and not of TripAdvisor LLC