This was our second trip to the Atlantis. Both times we have stayed on the Imperial Club floors.
The first trip was one of my favourite holidays so decided to go back this Jan. Our stay was flawless. As a returning guest you are treated even better than normal.
I could not fault the service or the room.
All our problems have started since returning home.
First of all they decided to hold £1600 on our debit card for a week before refunding, I had to phone them from the UK several time to get it refunded. Cost a fortune.
Then I noticed they had charged us an extra night. It has taken 2 months to get the £470 refunded.
I then checked my phone bill and it cost me £60 for all the phone charges and i have finally just got that refunded.
They have offered me a free upgrade if I decided to return. Really dissapointed because i was planning a return trip and I have really been let down by their customer care
- Also Known As:
- Atlantis, The Palm Hotel
- Atlantis, The Palm Hotel Dubai
- Atlantis The Palm Dubai
- Atlantis The Palm Hotel Dubai
- Official Description (provided by the hotel):
- Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more less
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