The reason I chose The Address Dubai Mall was because of its location next to Dubai Mall. We were only going to be in Dubai for two days and were planning to use those days to shop. It pegs itself as a luxurious brand hotel, but our experience was awful and soured our entire stay in Dubai. At check-in we were faced by an incredibly disdainful associate who I could hardly get any answers out of. We had booked two rooms, and although we arrived at the hotel at 4 pm (check-in time was 3 pm) they told us only one room was available and the other would be ready in an hour. So five of us piled into a room that was much smaller and much less luxurious than the pictures on the website. Two hours went by and our room still hadn't been ready, we called Reception countless times but never received an answer. On the sixth call to Reception the phone was answered but I was swiftly put on hold. I had to go downstair to main desk and personally inquire about my room. Three hours after it was supposed to be ready. Even after that, it took another hour until I got my card handed to me. And still, the room I got had a faulty TV.
Breakfast had a good selection but the waiting staff were awful. They were incredibly rude and kept trying to get us to pay cash every morning (even though we'd already paid for breakfast).
Checking out was a similar experience, we had to pay for expenses that we did not know existed and were not notified of in advance. The associates were as rude as we had gotten accustomed to, and we could not get out of the hotel fast enough.
In short, I would advise anyone going to Dubai not to book this hotel unless you like bad service, surprise expenses, and overpriced cramped rooms! I, for one, will never step foot in another Address hotel again.
- Also Known As:
- The Address Dubai Mall Hotel Dubai
- The Address Dubai Mall Hotel
- Official Description (provided by the hotel):
- The Address Dubai Mall is a statement in style. Elegant and chic, this glamorous hotel offers guests a unique blend of traditional Arab hospitality in the most contemporary and cosmopolitan environment.Located at the heart of trendy Downtown Burj Dubai, overlooking the world’s tallest tower, Burj Dubai, and attached to the Dubai Mall, one of the largest shopping and entertainment destinations in the world, The Address Dubai Mall is always in vogue. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Agoda, Asiatravel.com Holdings, Cheap Tickets, TravelClick, Travelocity, Olotels, Otel, Priceline, Expedia, getaroom.com and Tingo so you can book your The Address Dubai Mall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.