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Reviewed 1 July 2014

Location is excellent close to the mall with easy access, staff were friendly with smile, the room was very convenient and clean.
Pool and fitness club were very good, It was enjoyable stay and will be visited soon.

Room tip: Higher floors gives nice view
Date of stay: June 2014
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Jamal A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management_Sheraton, Director of Guest Services at Sheraton Mall of the Emirates Hotel Dubai, responded to this reviewResponded 2 July 2014

Dear Jamal A,

Thank you for taking the time to share your feedback from your last stay with us.

We are indeed conveniently connected to Mall of the Emirates featuring over 560 stores and entertainment activities including cinemas and indoor ski slopes.

Once again, we are glad to hear that we were able to meet your expectations and we hope to welcome you back soon for an even more memorable stay!

Warm regards,

Mohamed Abdel Rahman
Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

So due to a fantastic previous experience we booked again at the Sheraton Dubai Mall. This time the staff recongised my birthday and left a personalised birthday cake in my room when servicing it. Cant speak highly enough of this hotel. Would recommend to all my friends.

Date of stay: June 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank jwithington
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management_Sheraton, Executive Assistant Manager at Sheraton Mall of the Emirates Hotel Dubai, responded to this reviewResponded 2 July 2014

Dear jwithington,

Thank you for choosing once again the Sheraton Dubai Mall of the Emirates Hotel.

It is always a pleasure to hear such positive comments, especially regarding our associates and rest assured that we have shared your kind feedback with all of them.

Once again, we are happy to have made your birthday a memorable one and we hope to connect with you soon for another outstanding stay!

Warm regards,

Sammy Gani
Executive Assistant Manager

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Reviewed 29 June 2014

Let's start off with the good stuff - it is located at next to the Mall of the Emirates and that makes it really convenient for food and stuff. The rooms with club floor access are pretty decent as well.

The bad - though i booked a hotel pick up, no one showed up. When i shared that incident, there was no service recovery (just said system down) till i kept pressing.

Otherwise, it was a very average stay with nothing exception (good or bad) to highlight.

Date of stay: June 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank TheFatBelly
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management_Sheraton, General Manager at Sheraton Mall of the Emirates Hotel Dubai, responded to this reviewResponded 2 July 2014

Dear Guest,

Thank you for sharing your thoughts from your last stay at the Sheraton Dubai Mall of the Emirates Hotel.

Indeed, we are conveniently connected to Mall of the Emirates which features more than 560 brands and entertainment activities for all ages including indoor ski slopes and cinemas.

Furthermore, we are sorry to hear that we were not able to fully meet your expectations and that you encountered some challenges with the hotel pick up. However rest assured that we have shared your feedback with the concerned departments and in case you feel there are still any issues please do not hesitate to contact us via 03889.sales@sheraton.com.

Once again, we appreciate the time you took to share your comments with us and we hope to connect with you soon for a more memorable stay!

Warm regards,

JP Kavanagh
General Manager

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Reviewed 29 June 2014

The hotel is in a great shopping location but the F&B service needs improvement whether it's room service or in the restaurant or poolside. The Spa is great and they have great service which they should keep up.

Date of stay: June 2014
Trip type: Travelled solo
1  Thank Lucy A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management_Sheraton, Executive Assistant Manager at Sheraton Mall of the Emirates Hotel Dubai, responded to this reviewResponded 2 July 2014

Dear Lucy A,

Thank you for taking the time to review our hotel and share your feedback with us.

We are glad to hear that you enjoyed your overall stay with us, especially our Shine Spa on the 24th floor and the fact that we are conveniently connected to Mall of the Emirates which offers our guests over 560 brands from all around the world and entertainment activities.

Once again, thank you for choosing the Sheraton Dubai Mall of the Emirates Hotel and we hope to welcome you back soon for a more memorable stay!

Warm regards,

Sammi Gani
Executive Assistant Manager

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Reviewed 29 June 2014 via mobile

Stayed for 2 nights, 3 days for a shopping spree weekend.

Pros: conveniently located inside mall of the emirates right next to Marina Homes section. Spacious room, comfortable beds. Decent price.

Cons: crappy shower pressure, no hot water. To get to the room you have to go up two different elevators. One from the reception to the 5th floor (where there's a second reception area) and another from the 5th floor to the hotel room.

Overall an average stay at the Sheraton.

Date of stay: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank NadaKharusi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management_Sheraton, Executive Assistant Manager at Sheraton Mall of the Emirates Hotel Dubai, responded to this reviewResponded 30 June 2014

Dear NadaKharusi,

Thank you for the time you took to share your thoughts from your last stay at the Sheraton Dubai Mall of the Emirates Hotel.

As you very well mentioned, we are conveniently connected to Mall of the Emirates which features over 560 stores and entertainment activities such as Ski Dubai and VOX Cinemas.

Furthermore, the mall is also linked to the metro, allowing our guests to easily explore the city’s main attractions.

Once again, thank you for the time you took to review our hotel and we hope to connect with you soon for a more memorable stay!

Warm regards,

Sammy Gani
Executive Assistant Manager

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