My Beau and I spent 4 nights at the Dusit Dubai and were not best impressed. We booked at the Dusit on the basis of its current weekend promotion of AED 800 (approx $218 exclusive of taxes) Thur to Sat, and the room rate for sunday was AED 1600 (approx $436 ) - Not quite sure how long this promo will run for - but so far the best weekend package we've found in Dubai for a 5 star hotel within this period.
- room service: fast but over the top expensive for the quality of food provided. I recommend the Chowder soup (best item on the menu) insure they serve it hot! I've ordered it twice and it came slightly warm 2nd time round). If you fancy a bite after a long night of partying, just across the hotel (opposite by the main Sh. Zayed road) you will find yourself spoiled for choice; the French Bakery (open 24hrs) - Zait W Zaatar (lebanese bakery - try the falafel sandwhich or halloum cheese filling with some ground beef ,yum yum) or stop at Emirates petrol station bakeria for fresh mini pizza bites and/or hotdog sandwhich.
-Hygiene: generally clean - except for some dust in the unused areas in the toilet and inside the cupboards. There was also some form of residue in the toilet hose nozzle (ew ew, I was told by a Doctor these hose nozzles if not correctly cleaned do contribute to transfering urinary tract infections). on the 3rd night, we came back to find our Duvet cover tucket cheekily between 2 bed sheets and not a duvet cover which is unacceptable for a 5 star hotel.
PS: their pillows are not comfortable - ask for more pillows!
- Security: good security however I was followed and stopped by a security personnel as I walked into the elavator,insisting on knowing which room I was in!! I was furious because I was dressed decently, and was on my 2nd night at the hotel. As a paying guest, that hit a nerve. Yes Dubai is filled with red patent leather wearing women, however should a hotel not want them in their rooms - why let them enter the hotel in the first place. Throughout our stay we've noticed security gaurds by the elevators instead of the main hotel doors stopping these bright minimally clothed women of entering the elevators escorting them out infront of all guests. Personally, I don't think their security strategy works!!
- Splash: pool and fitness area was nice, on a clear day you get to see a wonderful view of Dubai and snippets of the Palm. The area is closed with glass windows and an open ceiling with a bar at the corner.
- Hotel Saloon: I don't recommend Rose (1 nail specialist available) unless you were out of choices. The hair team are alright, a bit expensive it cost me AED 150 (approx $40) for a quick hair wash and blow dry.
- Location: perfectly located, the best feature of the hotel in our opinion.
Since I've worked closely with major hotels in my country, I understand how important quality management is for hotels, esp in a city like Dubai, where hotels seem to sprout faster and more often than the country's annual birth rate! I've contacted the mgt team and for an apology they sent me a cake (it was my birthday) and a box of chocolate dates with a printed apology letter.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
Probably not
I recommend this hotel for:
Families with Small Children
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Other