I had stayed in another 5* Hotel in Dubai a couple of years ago and I was expecting the same high standard of service... but I was left feeling very dissapointed.
Myself & 2 colleagues arrived at approx 02:00 on the 19th Feb for just the 1 night. The lobby is on the ground floor & the reception on the 1st floor. Now whilst I dont want to sound all 'uppity', we had to take our own bags up the escalators to reception. We waited in a queue for 10 mins to check-in and at no time did anyone offer us water, juice, flannels etc. After we had finished checking in... I then had to ask...where are the lifts?, what time is breakfast?, what time is check-out? There were then no porters to take our bags up to our rooms. As I say I dont want to sound like a 'drama queen' and I am used to staying in hostels etc....... but when you pay 5* prices in a 5* Hotel you expect a standard of service....and we didnt receive that standard of service.
The rooms itself was supurb, very large & clean with a great view of the creek, and there was a floor to ceiling window which slid open.... an excellent novelty, as most hotel rooms in Europe dont have windows that open.
Breakfast was very good and then it was into Dubai for a few hours before check out. The hotel was ok, but 1st impressions count.....and ours wasnt good. Would I reccoment this hotel to others? Nope
- Also Known As:
- Sheraton Dubai
- Sheraton Dubai Creek
- Dubai Sheraton
- Official Description (provided by the hotel):
- With magnificent views overlooking the Dubai Creek the hotel is superbly located near the main commercial and shopping districts, the Gold Souk and Spice Souks. Next to water taxis which allows for a short taxi ride to Dubai Museum, Heritage, Village and Old Dubai Souk. Close to Dubai International Airport. 262 spacious city & creek view rooms and suites. Five International restaurants, café and bars. ... more less
- Reservation Options:
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