Me, my husband and 3 boys, (2, 12,and 17), stayed at this hotel over Easter for a week as Premium Leisure guests..
The hotel and surrounding resort is everything I would have expected from Dubai. Very clean, great facilities, nice staff who try their best,and the WOW, bling factor in terms of arcitecture and decor that Dubai is associated with The bedrooms and bathrooms are large and luxurious- again the WOW , bling factor. Food and drink was great, my personal favourites being Go West- amazing food and entertainment, and Villa Beach. The 360 Bar at the end of the Pier was very trendy and a must visit but very expensive.
BUT.... we won't be coming here again.
I don't want to run the place down as it would suit some people, so I will keep it factual. We had a lovely holiday, but this was not a resort for us. We stayed at the Royal Meridien at Christmas, and that really was an amazing experience and a place we will be returning to and I will explain why.
I wrote a review when I came back after Christmas dated 1st Jan 2008, entitled, "Simply the Best", and I still stand by that.
Firstly this hotel was so busy, that if I didn't go down to the executive pool at 8am every day to reserve beds and an umbrella, then we would never have got round it- you certainly couldn't get round there after 9am - which is pretty bad considering you have paid an extra premium for the privalige. And the place was swarming with young kids and babies and had the feel of an upmarket Butlins about it.
Food, drinks and laundry were much more expensive than at LRM. 4 times when we ordered a bottle of wine at dinner that cost around £30, we were told after about a 15 minute wait that they didn't have that particular wine, but could offer us a substitue at around £60 a bottle! Come on! What is that about?
The decor, to us anyway, though very luxurious, was really just expensive, tasteless, tacky, bling.
The place, as well as The Burj, (which I have to say is more impressive from the outside), and the Madinat including it's hotels have a feel of Disney about them. Walking theough The Mina a Salam, though it was very beautiful and I have to say has one of the most impressive lobbies I have ever seen, made me think of the filmset from Aladdin, and I expected Princess Jazmine to come flying through on her magic carpet any minute. Don't get me wrong, it is amazing, but not somewhere I would want to stay. It is so false, like a filmset, all perfect, not like arabian atcitecture as it describes itself, (you'd go to morroco for that anyway), but how you would expect it to be if you hadn't seen the real thing.
We had drinks at The Burj one night. Oh my goodness how pretentious! Firstly, you had to book! But being JBH guests we were allowed in after 11pm. As my husband put it, it is THE monument to bad taste! It made me feel a little sick and I could never stay there. You have to see it to believe it! It was like being trapped in a cartoon of a 70s disco! A rich mans toy. We got to the bar at the top and they still asked if we had a reservation??!!! Then made us wait while they checked if they had availabiliy- which they knew thay had! How pretentious! We spend a£100 on a couple of cocktails, then looked round and left. I will never go back. And as for service, 7*? You must be kidding- the 7* service is down the beach at Le Royal Meridien.
Some of the restaurants at JBH didn't take children and none of the bars, which didn't suit us. Book the child friendly restaurants on arrival or before you go as they do get booked up otherwise. We never had that problem and our children who were welcome everywhere at LRM. For a supposedly child friendly hotel, that isn't good.
The hotel is more for families with babies and young children who want to leave thier kids with a babysitter at night and go out alone- that's not for me, I'm on holiday with my kids
. There are lots of things for young children, (pools with slides, activities etc), so it was great for my baby, but my older 2 much preferred the personal service at LRM, and fould it easier to meet friends there. Yes, there is a teens club, but it doesn't open till 1pm, and is right over the other side in the sports centre, so they couldn't be bothered to go, where at LRM, staff went round getting the older kids togeter for games etc. Yes, there is the Wild Wadi- but if you go there after 11am, you could be queing 30 mins for a ride- and the place although great, really isn't that remarkable, so they only used it early moring bafore it opened to the public.
Although it was Easter, there was nothing in the form of entertainement put on and they gave nothing away- a real contrast to Christmas at LRM. There was a kids party with a couple of bouncy castles and a few games on the lawn, but it was hardly attended all day cos they laid nothing on food and drinks wise to keep the parents there. There was a chicken and chips and soft drinks and beers stall that you had to pay for!!!!!
Oh and if you like your spa treatments, the spa and gym is in the sports centre with the teens club in a seperate building to the main hotel, so if you've had a treatment, you have to walk back through the grounds in your dressing gown to get back to your room- nice!. And the spa was ok- not like the world class one at LRM.
Don't get me wrong, we had a great holiday and are glad we tried there, but it just wasn't the place for us. It is an amazing place though and they do try.
If you like Disney Orlando or Centre Parks, (but with a bit more luxury), then this is probably the right place for you. It's very new money and bling bling. The gounds and beach are nice, but not wonderful paradise like at LRM. It's not a romantic place, like LRM is.. And basically, we just prefer somewhere that has more class, elegance and relaxing ambience, with a personal service that frankly so far cannot be matched- LRM!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC