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Jumeirah Beach Hotel: Traveller Reviews


6 Jumeirah Beach Road | PO Box 11416, Dubai, United Arab Emirates
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Reviews you can trust

92% Recommend
4.5 of 5 stars 492 reviews
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[ Date ] [ Rating ]
Brilliant Holiday - Same Time Next Year Please!!

Jumeirah Beach Hotel

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5 of 5 stars
Birmingham
7 Nov 2009 | Trip type: Couples
5
people found this review helpful

Can I just start by saying I have never written a review after a holiday before, but so pleased with our experience to the JBH, I felt compelled to!!

My girlfriend and I stayed at the JBH from 26.10.2009 for 5 nights and really really enjoyed our stay. So much so that we are hopefully coming back next year!!! Just for those reading this we are 30 and 31 yrs old and go on two/three holidays per year and are just normal people!!

Everything about the holiday was fantastic from the service at the front desk, the beach and sea, the view and standard of our room (2116) and the food in the vast choice of restaurants. The young girl (sorry I didn't get her name) on concierge was excellent. Her knowledge and pleasant attitude was a real breath of fresh air. As too was the lady who worked tirelessly on reception on our arrival, and a special mention to the lady in the bar area of the dhow and anchor. All brilliant at their jobs. We even got a personal escort to our room and an explanation on how things work in the room (it was 3am!!)

Even on arrival we were quicky given a welcome drink (we have had this before in other hotels, but still think this is a nice touch), and after asking were given the opportunity of a higher room with a better view. Although the room was a smoking room, the room didn't smell at all and the view was, well awesome. You really do feel like a celebrity in this hotel. They even gave us the chance to sleep in the room and if we didn't like it then we could chnge the following day. I had read reviews that the reception desk weren't that helpful, but all I can say is maybe they favour the polite people!!

Nothing is too much trouble for the staff at the hotel either, all of them having a smile on their face constantly and more importantly, genuinely. If you are after a holiday with style and class this is the place. I am far from a snob, but it has to be said that the class of people sometimes lets a holiday down, but not this time.

We have been fortunate enough to experience holidays all over the world including Dubai before, but this holiday surpassed even our expectations. After constantly being let down by holidays we had paid a lot of money for in the past, we have finally found somewhere that is just perfect. Keep up the good work!!

The attention to detail this hotel has over its rivals is incredible. Constantly being cleaned and anything dropped on the floor quickly hoovered up by one of the ever willing and friendly staff members. Yes, there may be bigger, better hotels being built but for us this hotel couldn't be faulted. 10/10.

Although we ended up going during the UK half term week ,and the prices naturally go a lot higher, we feel that this holiday was well worth paying that little bit extra for. It doesn't come cheap though so be warned!!! A lobster pitta (x2) with onion rings, a beer, and a watermelon juice on the beach for lunch was about £50. But in my opinion well worth it!!!

The beach and sea are both superb. Plenty of sun loungers and fresh towels. Staff going around offering free ice lollies and the chance for food and drink to be brought to you. The sea is crystal clear with plenty of fish swimming by your feet and all in the setting of the Burj and of course 35 degrees heat!! The Wild Wadi free access makes it worth a visit too. With it so close to the hotel it is a must go, even for those not into those types of things!! Life is for living and the memories you get along the way.

Before going, my girlfriend and I had planned a riverboat cruise and to do plenty of shopping at the malls, however these both fell by the wayside as we just couldn't bear leaving this wonderful hotel. Maybe next year when we return we will get round to doing this!!

Overall - Brilliant setting, brilliant staff, brilliant place!! Albeit a little expensive for food and drink.

Tips:
1.) Get taxis to wherever you are going - they are dirt cheap. No point in waiting for the free hotel bus. They stop at other hotels and take ages.
2.) Madinat is close by and offers a choice of cheaper food and drink if that's what you are after. The hotel offer a free golf buggy to get there. Stop for a romantic photo shot at sun set by the Burj. Just offer the driver a tip and he will stop and take it for you!!
3.) Check out the right hand lift at nighttime. Brilliant views. Kids love it.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay October 2009
  • Visit was for Leisure
  • Travelled with With Spouse/Partner
  • Age group 25_34
  • Member since 07 November 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Management response from JBH_Management, General Manager
(Management representative)
11 Dec 2009
Dear Guest,

Thank you for taking the time to submit a review on your recent stay wih us at Jumeirah Beach Hotel. I am pleased to note that this was your first online review and that you enjoyed your stay with us.

I would like to thank you for complimenting my colleagues on their work in ensuring you had a memorable stay and that you found the services, the beach and the food and beverage offering that we have to your liking.

Once again, thank you for taking the time to post your review on TripAdvisor. We look forward to welcoming you again at Jumeirah Beach Hotel.

Sincerely

Margaret Paul
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Average price*: £337 (year-round)
Call now to book: 866 245 9039 from Destinology
Great beach, good value, soft beds.

Jumeirah Beach Hotel

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4 of 5 stars
New York
29 Oct 2009 | Trip type: Family
1
person found this review helpful

Greatest asset is the fantastic beach for swimming in the shadow of the Burj Hotel. This hotel is a little dated and lacks character compared to its newer neighbours but the price is lower. Good restaurant. Beds are too soft - need to replace mattresses. Gave us key to an occupied room when we checked in - there were people sleeping inside when we opened the door! Overall good value.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay September 2007
  • Visit was for Leisure
  • Travelled with Extended Family
  • Member since 10 September 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Was this review helpful? Yes
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Management response from JBH_Management, General Manager
(Management representative)
4 Nov 2009
Dear Guest,

Thank you for taking the time to submit a review about Jumeirah Beach Hotel on Tripadvisor and sharing your experience with other travelers.

We are pleased to note that you enjoyed the beach at the hotel and that you were happy with the selection of restaurants in the hotel.

We have investigated the feedback you provided and I would like to assure you that the colleague who attended to your check-in has been provided with additional training to prevent such an experience from ever recurring. Furthermore, the description of your experience has been shared with all colleagues in effort to ensure for our continual improvement.

Once again, thank you for taking the time to post a review on TripAdvisor and for allowing us the opportunity to prevent any such shortfalls in the future. I would be grateful if you could allow us the opportunity to restore your faith in our services and I look forward to the possibility of personally welcoming you back to Jumeirah Beach Hotel.

Sincerely,

Margaret Paul
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Average price*: £337 (year-round)
Call now to book: 866 245 9039 from Destinology
Took our breath away

Jumeirah Beach Hotel

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5 of 5 stars
Essex.
29 Oct 2009 | Trip type: Business, Couples
1
person found this review helpful

Booked a package with a hotel in Fujairah which is almost 2 hours transfer from dubai city and 100% not what we expected so decided to book one night here to make sure we sure saw and experienced the real dubai and wow we were not disappointed.

Good bits
Fantastic and personal service from check-in to 'after' check-out !
We extended the room 2 hours and then stayed in the hotel using the facilities until midnight! This allowed and encouraged
The 25th Floor restaurant is world class - best steak I have ever eaten
Staff were very very attentive (suggested restaurant and always on hand)
Ice Lollies for free on the beach
Massive Beach towels for all guests put on your loungers
Best view while sitting on a beach one could imagine ! Marina / Burj and Altantis within view
World Class dive center in the complex ! Ask for Phil for total dive knowledge and for Instructor level PADI courses
Complimentary Wine / Nibbles / Water in room
Free Bus to mall of the Emirates
Food and Drink are world Class
360 club / bar must have the best location in the world !
Loads of swimming pools / restaurants
Free WIFI internet ! not very common in Dubai but all hotels should offer this for free !

Bad Bits
only had smoking rooms available with King Sized beds :( Even though booked non-smoking
didnt have record of our payment (via expedia)
£400 for 1 night !
Drinks about 30% dearer than UK prices
Food about 20% dearer then other top restaurants


tip
Book with expedia via quidco.com and get some cashback
Check out and leave cases with reception (very secure)
Free bus to Mall every 30 mins but taxi is very cheap and quicker as bus stops at 2 other hotels.
Cant imagine

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay October 2009
  • Visit was for Leisure
  • Travelled with With Spouse/Partner
  • Member since 03 September 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Was this review helpful? Yes
  • View profile
  • Compliment reviewer
Management response from JBH_Management, General Manager
(Management representative)
4 Nov 2009
Dear Guest,

Thank you for sharing your experience from your recent stay with us at Jumeirah Beach Hotel on Tripadvisor.

I was really pleased to read your comments about personalised service from check-in to check out and happy that you enjoyed your meal at La Parilla. I have passed on your comments to Phil at the Dive centre who is also equally thrilled that you mentioned him in your review.

I have noted the feedback that you have provided and would like to assure you that we are pricing our food & drinks at the best prices possible once we take into account the taxes involved. We trust the payment with Expedia was sorted before you left the hotel. I would like to add that we have slowly increased the number of non smoking rooms in the hotel and most of the floors in the hotel are currently non smoking. It is unfortunate that a non smoking room was not avialble for you when you arrived.

Once again, thank you for taking the time to post your review on TripAdvisor. We look forward to welcoming you again at Jumeirah Beach Hotel.

Sincerely

Margaret Paul
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Average price*: £337 (year-round)
Call now to book: 866 245 9039 from Destinology
Great Hotel for Business or Vacation

Jumeirah Beach Hotel

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5 of 5 stars
Toronto
9 Oct 2009 | Trip type: Business, Solo travel
1
person found this review helpful

Pools were excellent, location is great, food and restaurants are what you would expect from a Sirius Hotel...excellent. Pricey, but that's Dubai. Beach is beautiful and the 360 Club is AMAZING! Nothing like partying with the Burj Al Arab lit up behind you. You can't go wrong with this hotel...highly recommend for business and vacation travel. A true 5 star hotel. I still don't understand why anyone would stay in the city part of Dubai, especially since taxi's are so cheap. It was well worth the commuting so I could come back to this hotel and relax.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay November 2007
  • Visit was for Business
  • Travelled with Solo Traveler
  • Member since 17 December 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Was this review helpful? Yes
  • View profile
  • Compliment reviewer
Management response from JBH_Management, Margaret Paul, General Manager
(Management representative)
4 Nov 2009
Dear Guest,

Thank you for taking the time to write a review about your stay with us at Jumeirah Beach Hotel in November 2007. I am pleased to read that you enjoyed your stay and also to note that you would be happy to recommend us.

We look forward to welcoming your return to our hotel soon.

Sincerely,

Margaret Paul
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates ABS:HotelCheckRates-d302462?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: £337 (year-round)
Call now to book: 866 245 9039 from Destinology
well it had just won the award as the second best hotel in the world in 2002 when I went

Jumeirah Beach Hotel

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5 of 5 stars
rome
29 Sep 2009 | Trip type: Couples

the experience was great, there is everything there, great restaurants. 1000 years ahead from the rest of the other hotels

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay October 2006
  • Visit was for Leisure
  • Travelled with With Spouse/Partner
  • Member since 04 August 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Was this review helpful? Yes
  • View profile
  • Compliment reviewer
Check Rates ABS:HotelCheckRates-d302462?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: £337 (year-round)
Call now to book: 866 245 9039 from Destinology
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Jumeirah Beach Hotel Also Known As

  • Jumeirah Beach Resort
  • Jumeirah Beach
  • Jumeirah Beach Hotel Dubai
  • Beach Dubai Hotel Jumeirah
Address: 6 Jumeirah Beach Road | PO Box 11416, Dubai, United Arab Emirates