Al Maha is a beautiful resort in the middle of Dubai’s desert nature reserve. We booked a private transfer with Al Maha and annoyingly you have to go to the Budget car hire counter to meet the Al Maha rep. Obviously Budget is more concerned with car rental and so we had to wait awhile before we were able to enquire about our transfer. The transfer was fine, as you would expect, but definitely worth while as the resort is literally in the middle of the desert and I’m not sure that a taxi would make it as easily to the resort as we did in a well kitted-out jeep.
We were met on arrival at the resort by our Guest Relations Coordinator (GRC) and Field Guide. Check-in was swift and it was explained to us that the Guest Relations Coordinator would look after our hotel needs while our Field Guide would look after our desert activities.
We were taken to our suite by buggy. Each suite is individually set on the resort and is made to look like a Bedouin tent but with a private pool with views over the nature reserve. Our suite (28) was absolutely beautiful and one of the most secluded, with solid wooden furniture and the biggest bed we have come across yet! The bathroom was also extremely big with both an oversized spa bath and shower with Bvlgari products provided.
The bedroom opens onto a large decking area which then leads to a lovely pool. Our suite in particular was often frequented by oryx and many different birds which added to the experience of being in a wild desert resort. Thoughtfully there is a mosquito-netted door that can be pulled across between the bedroom and decking area so that you can still have the door open and hear the birds but avoid letting the bugs in. As a side – despite there being a lot of flies and bugs, neither my husband or I were bitten once. The resort is kept very clean and although the bugs can be annoying and scary looking, they are harmless.
The food is fantastic! Breakfast and lunch are a big buffet and caters for all tastes. In addition, if there is anything that you particularly fancy the chef is happy to oblige. Dinner is a sumptuous 5 course spread, with a choice of 2 or 3 items for each course. Waiting staff are discreetly attentive and happy to make conversation if you wish to do so. On one night one of the waiting staff suggested that we tried an alternative Sri Lankan meal, which we agreed to and were presented with the following night to the envy of all the other guests! The Sri Lankan dinner was absolutely delicious and probably the best meal we had there! Would highly recommend that you try this.
My husband and I were celebrating our wedding anniversary on this trip and as a result of a passing comment, the restaurant staff presented us with a gorgeous ‘congratulations’ chocolate cake. Being full from dinner, they whisked the cake off to our suite and decorated our suite with rose petals and candles for our return with the cake taking pride of place.
Activity-wise you can do as much or as little as you like. Unfortunately our Field Guide, Simon, was busy with other guests on the first day that we wanted to do anything so he organised for us to do falconry and dune driving with his colleague, who was equally knowledgeable and happy to share in our enjoyment of the activities. To make up for this however, Simon took us out on a private nature drive and sundowner, which was fantastic! We got the impression that all the Field Guides are passionate about their work and the preservation of the nature reserve. All were also very friendly and liked a laugh but ultimately wanted to ensure that we enjoyed the activities.
Unfortunately the Guest Relations Coordinators (GRCs) are not as coordinated as you would expect. We had to request various things twice before we got them and in a couple of cases things never turned up. Also, we had already informed them that we had made arrangements for leaving the resort to a hotel in the city, but they manage to interfere with that by canceling it and organising an airport transfer instead. It was only because our next hotel had been so confused that they called us directly to seek clarification that we found out that Guest Relations had managed to screw up our out-bound plans. My advice is to not to let them anywhere near your onward plans unless you are booking an airport transfer with them. We soon found out that the best way to handle want you need is to speak to the individual elements of the hotel, such as laundry, room service, etc directly, instead of doing everything through Guest Relations as they suggest. Despite this though, the rest of the staff of the hotel more than made up for the mistakes of the GRCs. The cleaners, waiters, field guides and everyone else couldn’t do enough to ensure that we were enjoying ourselves!
All in all, Al Maha is a fantastic resort! Despite its tiny size and the fact that it is quite a busy hotel, we never once felt rushed to do anything, or felt like a face in the crowd. We were given a personal service at all times despite some hiccups with Guest Relations. We have already booked to go back and I would highly recommend a visit if only to experience the tranquility of the desert!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Great pool scene, pet owners, Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Spa