If it's your first time to Dubai, you'll think this hotel is awesome. It's beautifully decorated and brand new and the food is truly superb.
BUT if you've been to Dubai before, especially if you 've booked club, you'll find that the service just isn't what you'd expect. It lacks finesse, they make mistakes and there are no individual touches that you see everywhere else in dubai. They forgot to book our transfers back from the airport (we ended up in a people carrier), they never called us back when we had queries, they got every room service wrong and on a couple of nights they completely forgot the turn down service. We informed then half way through the trip when we tried to move, they sent a bottle of wine and then carried on making mistakes. We did not see the butler at all.
The hotel has a very urban feel, a real city hotel, a great weekend for a group of well off girls to go for a weekend with the cool bar on the 44th floor and the buddha bar. Not good for families, you just can't get round and you can't walk anywhere and no good for couples as it's too noisy.
Not good if you want to sunbathe. There's a small pool that's shaded all afternoon and the noise from the building work around is mind numbing. We were on the 33rd floor and we could not have our patio door open! This place does not have a holiday feel so if you're looking for that stay at the Mina.
I'd recommend a club room as there's a private lounge where you get free drinks for a few hours in the evening, afternoon tea and breakfast.






Value
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Cleanliness
Check-in / front desk





