i wanted to write a review because i just read the one written by the girl who was treated terribly by the owner in aug. 2007. the exact same thing happened to my husband and i! we too were warned by the owner that the bathtub was not meant for "play time." i could not believe it. i am a 30 year old professional woman: the nerve! my friends had purchased a gift certificate for my husband and i to celebrate our one year anniversary in the wedding suite. we were told the day we arrived that the room was not available because there was some issue with the fireplace. so we accepted this and made due. we were given a FREEZING room. the next morming, i was checking out and i overheard the person ahead of me checking out. it turns out that he was given OUR wedding suite and that the owner had lied to us! when i confronted her cordially, she freaked out on me and screamed at my husband and i that our expectations were unrealistic. i also received no apology. it seems like this kind of behavior is routine at this place. really, if you are staying in a b&b, you want to be treated like a guest, with a modicum of politeness at the very least. i would suggest staying somewhere else. especially if you look under 50: the owner will not trust you with her precious bathtub!

I'd attended art receptions and modern dance performances at the Guest Haus, and what I was able to see of the property during those times left me impressed; the grounds and furnishings are lovely, and I always wanted to return there for a stay. No longer!

About a month ago, my parents booked a room for my boyfriend and I, to celebrate my 32nd birthday and make his last visit to Ann Arbor (long distance relationship - we're both relocating out West in a few weeks) extra-special. The owner's reluctance to rent a room with a bathtub to "young couples... because [Vitosha has] had problems with all the splashing," despite my parents' repeated assertion we were adults, was slightly off-putting, but we happily received a letter confirming our reservation a couple days later.

Last week, two days before our "confirmed" stay, the owner contacted my parents to say the room was no longer available, as its tenants had elected to stay an extra day. She never apologized for the inconvenience, but offered to relocate us "kids" to smaller rooms with inferior views (one in an upstairs corner which they normally kept closed and only used as their "overflow" room); one had two twin beds and the other lacked a private bathroom. She offered no discounts for our inconvenience, and when my mother said her offer wasn't good enough, the owner snapped, "Well, what do you want, blood?," and hung up. She refused to pick up or return subsequent calls.

The following day, my parents were notified by e-mail that their reservation had been refunded, and that, "ironically, [Vitosha staff] had overlooked the sister room [to the China Room], which was available." Again, no apology.

Absolutely egregious - I can no longer suggest this place to anyone, and discourage everyone from even attending events there. They don't deserve your support.

a very plesant stay indeed. perhaps the other visitors had different expectatons of what a true B&B should provide. very friendly & accomodating. beautiful indoors & out & very cozy. would highly recommend for the experience!

My husband and I were recently married and were given a night at one of Vitosha's nicest rooms as a gift by our friends. When we arrived, we were told by a member of the staff that the room we had reserved was not available because the fireplace was broken so we accepted a different room, one with a bathtub. For some reason, the owner told my husband and I that this bathtub was "not to be used as a playground." She treated my husband and I like we were teenagers out for a raucous night. I was appalled. We are both 27 years old and are respectable, courteous people.

This room was beautifully furnished but was very very cold. We tried to adjust the radiator to no avail. The next morning when the owner asked us how we slept, I told her how cold we were, to which she replied that we did not open the radiators properly. She promptly marched up to the room we had slept in and marched back down, telling us that we did not open them all the way. I sincerely doubt this. Also, she mentioned that it would "cost a fortune" to heat the place during the night. But it was precisely during the night when we were cold. She basically attacked us, it was terrible. The people we sat wtih at breakfast told us they were cold too.

Then I asked her why we were not shown the room we had originally booked. She then told me that someone else had been given this room, making it clear to us that the fireplace in that orginal room was not at all broken, which is what we had been told when we arrived the prevous day. The owner had lied to us. I could not believe it.

We were not at all made to feel welcome. The owner of this place needs a serious attitude adjustment and perhaps a course in customer service.