a very plesant stay indeed. perhaps the other visitors had different expectatons of what a true B&B should provide. very friendly & accomodating. beautiful indoors & out & very cozy. would highly recommend for the experience!

My husband and I were recently married and were given a night at one of Vitosha's nicest rooms as a gift by our friends. When we arrived, we were told by a member of the staff that the room we had reserved was not available because the fireplace was broken so we accepted a different room, one with a bathtub. For some reason, the owner told my husband and I that this bathtub was "not to be used as a playground." She treated my husband and I like we were teenagers out for a raucous night. I was appalled. We are both 27 years old and are respectable, courteous people.

This room was beautifully furnished but was very very cold. We tried to adjust the radiator to no avail. The next morning when the owner asked us how we slept, I told her how cold we were, to which she replied that we did not open the radiators properly. She promptly marched up to the room we had slept in and marched back down, telling us that we did not open them all the way. I sincerely doubt this. Also, she mentioned that it would "cost a fortune" to heat the place during the night. But it was precisely during the night when we were cold. She basically attacked us, it was terrible. The people we sat wtih at breakfast told us they were cold too.

Then I asked her why we were not shown the room we had originally booked. She then told me that someone else had been given this room, making it clear to us that the fireplace in that orginal room was not at all broken, which is what we had been told when we arrived the prevous day. The owner had lied to us. I could not believe it.

We were not at all made to feel welcome. The owner of this place needs a serious attitude adjustment and perhaps a course in customer service.

I had hoped for a charming experience for my friends and family, but we were sadly disappointed. The owner made us feel like we were constantly intruding upon her space. We did not feel very welcome. The food was also very mediocre. The whole experience nearly ruined our entire weekend. We would never recommend the Vitosha Guest Haus to others, and we would certainly never stay there again.

Our stay at Vitosha Guest Haus was disappointing. While the property is quaint and charming and eclectic as one would expect at a B&B type property, the overall experience was a let-down, especially for the premium price charged.

The woman who came to the door made no offer to help with our belongings, so we carried everything through the narrow halls and up the stairs ourselves. As far as we could tell, the advertised high-speed web access consisted of a lone computer on a small table in a hallway with software that was several generations out-of-date. There was no desk space or other horizontal surface in the sleeping room, so those with laptops or papers to spread out in their room should take note. The bed was adequate and comfortable, and the bathroom and premises seemed very clean overall. However, there were no hairdryers in the bathrooms, and shampoo was not provided in the shower.

Breakfast was OK at best, and, as others have pointed out, included hot food (Eastern European crepes of some sort) that was cold by the time it hit the table, in addition to fruit salad, assorted breads, and the usual breakfast beverages.

As others have mentioned, there are multiple animals on the property, including an enormous dog with a very loud and ferocious-sounding bark, so those with alergies or fear of large dogs might not be comfortable.

It's unlikely we'd stay at Vitosha again.