During the year of 2004, we stayed here to attend the University of Michigan graduation. The bath in our room was dirty(see the pictures). The manager was called but nothing was done. We could not leave since all of the hotels in the area were full. I later wrote Mr. Ledsinger, President and Chief Executive Officer,about the conditions. I did get a letter of apology and asking me to contact Ms. Sephanie Lemar. I did, and asked for a full refund of $ 521.97 for three nights. They offer around half of the amount. We could not agree. I wrote a second letter, but did not get a response. As a result of not getting a resolution, I'm now letting everyone know, do not stay at the Comfort Inn- Ann Arbor. My family will not every stay at any of the Choice Hotels.