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Reviewed 10 September 2014

Hubby & I stayed here for an overnight getaway and chose this hotel because they were pet-friendly. We brought our dog with us and were certainly not disappointed. The location of this hotel was wonderful; close enough to downtown Ann Arbor to drive for a nice dinner, but further away from the hustle and bustle. The hotel is also located within walking distance to two strip malls where we were able to pick up food to eat in our room. As for the dog, the back of the hotel has a dog run that we were able to use and the surrounding area has sidewalks where we could walk our dog further if we wanted to. So definitely a bonus for any person traveling with pets!

My only complaint would be that the hallway they placed us in did have a funky smell to it. I believe this may be where they put all the pet owners as it did smell a little like multiple dogs have made "mistakes" on the rug down that hallway.

Otherwise, our room was spotless and very very comfortable. So yes, I would recommend this to any person, pet-owners especially! If you're not traveling with pets, then just make sure to ask for a room away from where the pets stay!

Room tip: If not traveling with pets, ask for a room away from where they place pet-owners!
Date of stay: September 2014
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank ty6rrl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kim p, General Manager at Sonesta Simply Suites Detroit Ann Arbor, responded to this reviewResponded 1 December 2014

Thanks so much for the positive remarks! We are so glad that you enjoyed your stay and look forward to your return.

Warm Regards!

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Reviewed 19 July 2014

I was on a business trip to Ann Arbor and needed a place to stay for several weeks. I therefore wanted an extended-stay hotel. After doing extensive research on such places in and near Ann Arbor - including on TripAdvisor! - I chose the Candlewood Suites, and I'm glad I did. In light of other extended-stay hotels I've stayed in, this one surpassed expectations.

The rooms themselves are large with a kitchen including a full-sized fridge, microwave, stove top, and dishwasher. All plates, utensils, pots, and pans, are included, as were dish soap and and a scrubber for the dishes. The bed was comfortable, and there was a recliner to sit in if I chose. The desk was spacious, which was perfect for my needs. The large flat-screen TV offered over 30 channels, including three HBO stations. There is a large storage closet and several drawers for clothes. The bathroom was sizable with lots of room to move around.

Additional pluses about this hotel were the free washer-dryer and a rec room that included a recumbent and standard exercise bikes, two treadmills, dumbbells up to 50 pounds, and a multi-use weight set. (I liked the fact that the laundry room was connected to the rec room, so I could work out and watch TV while my laundry was getting clean.) Each morning (except Sundays) one could choose from one of three newspapers: USA Today or either of the Detroit papers.

There is a pantry where one can buy drinks, food, toiletries, and some medicines. Some of the items seemed priced fairly; others were expensive.

For people staying for a long period, room service is once a week. However, one can get fresh sheets and towels anytime. Insofar as toiletries, the hotel offers small bottles of shampoo in the room; one should not expect conditioner, mouthwash, or skin cream as might be found in other hotels.

This hotel does not offer breakfast in the morning, but I did not find that to be a problem.

This hotel appears to be pet-friendly, as I saw a guest with a dog.

There are two strip malls within walking distance. The one next door includes a Panera, Subway, burger joint, Mediterranean restaurant, and a pizza place. (There is also a pet clinic in the event you have a pet and it gets sick.) Across the street, the strip mall has a Whole Foods, a pizza place, and a barbeque restaurant, as well as several shops (including Pier 1 and Ethan Allen). About 1/4-mile from the hotel is a large mall with JCPenny, Sears, Von Maur, and Macy's as anchors, as well as numerous restaurants nearby (including Red Robin and Macaroni Grill). About the same distance are Olive Garden, Max and Erma's, and World Market. Still another strip mall about 1/2- to 3/4-miles away has a Busch's grocery, CVS, Great American Bread Co., pet store, and pet clinic.

I found getting to both Saline and downtown Ann Arbor were easy drives, requiring about 15 minutes to get to Saline and about 10 minutes to get to Ann Arbor. I-94 is very close to the hotel.

Room tip: I would recommend a top-floor room to avoid having loud guests above you.
Date of stay: July 2014
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
5  Thank TheProf100
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrea LaRue, Sales at Sonesta Simply Suites Detroit Ann Arbor, responded to this reviewResponded 3 weeks ago

Thank you for your review! We look forward to seeing you again on your next visit.

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Reviewed 18 June 2014

Our first time at a Candlewood hotel and we thoroughly enjoyed our stay. A large parking lot is available at no cost and check-in was easy. There is no lobby to speak of... just a desk with employees behind it checking people in and answering phones. Our room was very large, newly renovated and had everything we could have needed. A full kitchen (full-sized frig, microwave, 2 burner stove, cabinets with place settings and glasses & mugs in them, flatware, a dishwasher, full-sized sink, a u-shaped desk/table with chairs, King sized bed, upholstered chair, flat screen TV and large bathroom. The hotel is located just a couple miles from downtown Ann Arbor so it was easy to get into town, enjoy the university and surrounding shops & restaurants. Breakfast is available but at a cost - all items are a la carte and range in price from $1 to $3.50. There is also a laundry room within the hotel. Very convenient place to stay with all the niceties of a furnished studio apartment.

Date of stay: June 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank PerpetualMovement
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrea LaRue, Sales at Sonesta Simply Suites Detroit Ann Arbor, responded to this reviewResponded 3 weeks ago

Thank you for your review! We look forward to seeing you again on your next visit.

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Reviewed 10 June 2014

Stayed in this hotel back in 2010, it was the first Candlewood I ever tried and the one that got me hooked on the Candlewood brand, since then I have spent countless nights in Candlewoods all across the USA.

I'm happy to report this hotel is still in great condition, in fact it appears to have gone through a new room renovation within the last 2 years or so and it's a layout that I really like. The room design was created with graduate students at Savannah College of Art and Design, one of the nation’s top interior design schools and is very classy and functional.

Cleanliness was excellent, everything worked well and was in generally good condition, the only exception would be the beds and bedding, those should be the next things updated IMO.

I love the location, it quiet, there is a Whole Foods across the street and many different eateries close by. One thing you'll want to be aware of is that there is massive road construction going on, on AnnArbor-Saline Rd as of 6/10/14. If you are coming from the West(Jackson) on I-94 you will not be able to get off at exit 175 and access the hotel as the overpass is closed. Instead you'll need to go down to exit 177 and either take I-94 back West 2 miles to 175 or take State St. to Eisenhower Pkwy and come in that way. If your not familiar with the area it would be wise to consult a map before arriving at the hotel in the event the overpass is still closed. If you are coming from the East(Detroit) you should be fine to get off at exit 175, you shouldn't be affected.

Beyond that the place is still great though, the wifi works wonderfully and is fast, speed tests showed consistent speeds above 10Mbps which is WAY faster then you get at most Candlewoods, your lucky to get 2Mbps download speeds at most.

I should also mention beyond the usual amenities you find at Candlewood I noticed they had another new one here called the 'Lending Locker'. This is the first Candlewood I've encountered with this new feature. I did not use it but it looked pretty neat and had all kinds of different small appliances, games, kitchen gadgets, etc that you could check out/borrow for free!

Date of stay: June 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AlCzervik1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrea LaRue, Sales at Sonesta Simply Suites Detroit Ann Arbor, responded to this reviewResponded 3 weeks ago

Thank you for your review! We look forward to seeing you again on your next visit.

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Reviewed 3 May 2014

I would like to give this property a better review. The room was nice. The property is conveniently located to all that Ann Arbor has to offer.

The reason for the low rating is the staff. After checking out and arriving at our next destination we realized we had left 2 iPhone chargers and one iPad charger plugged into the desk outlet in our room. We immediately called Candlewood Suites and were informed that there had been nothing turned in by the housekeeping staff. They said they did have a box full of chargers that had been turned in and we were welcome and look through them to see if our chargers were there. The following day we drove an extra 40 minutes out of our way to return to the hotel to look through the box of chargers. Only to find a box full of old flip phone chargers.

We are sure we left the chargers in the room. It would have been nice if there was a bit of honesty from the staff. Sure we will move on and replace the missing items but not without a bitter taste in our mouth for the Candlewood Suites in Ann Arbor.

Date of stay: May 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank TomT7518
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGCare, Guest Relations Manager at Sonesta Simply Suites Detroit Ann Arbor, responded to this reviewResponded 19 May 2014

Dear TomT7518,

Thank you for staying with us and leaving a review about your visit. It is regrettable that the level of service received on this occasion was a disappointment on your end. I have taken note of your valuable feedback and this shall be addressed with our team to consider for improvements in our efforts. We take the confidence our guests place in us to rectify unsatisfactory circumstances.

Sincerely,

Pam G
Case Manager
IHGCare

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