We spent 4 nights here in December, while visiting Angkor Wat. We wanted to be in the town centre to experience local life, but once there, we found the town so dusty , dirty, generally chaotic and full of grubby looking backpackers that we were not sure it was an advantage to be near the town centre at all!
The hotel was beautifully designed but rather precious in attitude - a bit like an Aman hotel or a W hotel right next to third world poverty. I found it all rather incongruous yet I could not wait to return to its calm and restful atmosphere and its welcome hot water to get rid of that horrid red dust that penetrates every orifice of the body!
In short, advantages-
Large, well appointed, thoughtfully designed rooms with Aveda toiletries - we had a massive suite.
Excellent food, also in the cafe, although selection was limited at breakfast
Good central position from which you could watch the chaos of the town and visit markets and local restaurants easily,
Lots of helpful and well meaning staff - though sometimes understanding of English was limited
Attractive, well maintained pool area - though far too small for my liking
Good spa with excellent, well-priced treatments
Disadvantages:
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They kept telling us that the place was designed by Bill Brenchley, or someone, a total irrelevance to us but obviously a major source of pride to the hotel. It was terribly design conscious.
A small site, so things couild seem rather cramped
Unappealing reception areas - minimalist gallery type design looked 'cool' but not at all comfortable or conducive to guests hanging around there - it was, not surprisingly, always deserted!
Mosquitoes - and loads of them - despite the hotel's efforts to get rid of them. Siem Reap is full of them.
There was no authentic Cambodian feel to the place -indeed it felt American; it was over-designed, though attractive nevertheless, and rather incongruous in its setting. It tended to emphasise luxury though it was slap bang next to extreme poverty.
The place was just too self conscious, design conscious and precious to be appropriate in this setting. It also had a rather irritating 'holier than thou' approach. I choose the charities I support without help from outside influences!
It was also very expensive, generally
Despite my reservations, I cannot deny that it is a phenomenal achievement to develop a hotel approaching international 5 star standard in such an unattractive, dirty and dusty area.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC