After reading some of the reviews here we booked online with the hotel for 3 nights at a special rate(the $169 rate ended the end of Feb) that gave us free breakfast, airport pick up, 1 hr free internet per day and other discounts. We did not use the airport pickup as we had booked a guide and driver who picked us up - but the hotel provided us with free airport drop off instead, which was appreciated. They also offered us early check in as our flight arrived at 9 am. Check in was quick and efficient and communication in English was generally alright - some staff were much better than others.
The hotel is located about a 10-15 minute walk from the old market in a fairly quiet area with shops nearby. It was near Koulon 11 which was convenient for our taking in the evening buffet and apsara show (recommended). The building is nicely appointed in style, has a pool and fitness room and a restaurant. They also have a business center but it only had one computer online(sometimes) and was a very slow system. They charged $2 an hour for this rather poor service - we went down the street and found a place with high speed wifi for .75 an hour. Breakfast was very good with many choices and a 'cook to order' eggs station. We used the restaurant often as we found it convenient for the lunch break from temple viewing and we were too tired in the evenings to bother heading elsewhere. The food was of a good standard and reasonably priced but we found that they had so many tour groups that we could not always get a table inside.
The room itself was large and comfortable although the beds were quite firm. We appreciated the coffee/tea facility and mini fridge. The shower temperature fluctuated. It seemed like we had little control of the A/C-it was almost too cold. We found the service was a bit spotty, having to ask several times for towels.
We discovered the day after we checked out that we had left our photo bank behind and e-mailed the hotel to see if it was found in the room. We had to e-mail again before they responded that it had been found. We asked that the item be sent to our home address and place the charges on our credit card. A week later we contacted our guide, John Teng, to check into it as we had no response from the hotel. He collected the item and had it shipped to us.
Despite some shortcomings, we were pleased with our choice to stay at the Angkor Holiday Hotel and would recommend it as a medium priced place to stay in Siem Reap.
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