My wife and I stayed at Ilaia Hotel for two nights on our way to Torres and one night at the end of our stay in Patagonia in March. I was a little skeptical of the hippy / new age vibe before we got there (not my style at all) but it turns out they are just really nice people who are very thoughtful and considerate of their guests. Not because they went through some training at a corporate headquarters but because they are genuinely nice folks. For example we bought some groceries for our stay in Torres and they were happy to let us store stuff in their freezer. They even encouraged us to use the kitchen to prepare some of our meals ahead of time. Try doing that at a five star hotel resort! So, no power crystals, no chanting...
The rooms are what you might call “Dutch Minimalist” – clean design, blonde wood, no extra decorations, bright and friendly. At first I wished the room had a TV and tea kettle but I never missed the TV and they had a hot water jug in the lobby for tea all day and night so that was fine. I would echo the comments of a few other reviewers that a few hooks to hang stuff on would be nice. But overall the beds were very comfortable, the fixtures were first rate and the hot water in the shower was great (something not to be taken for granted in Patagonia). The rooms had WIFI but they also had some internet laptops on the second floor you could use (which I did).
Breakfasts were “cold” but good. I especially enjoyed smearing fresh avocado on my freshly made chapatti. And good coffee, too!
Finally, the staff knows Punta Arenas. We needed some extra outlet adapters and they lent us theirs but we needed our own for later in the trip so they showed us how to get to the big electrical supply store in town. Meals? They initially suggested the top tourist destinations like Sotitos but when said we wanted something less touristy they quickly steered us to the Mercado on the waterfront just south of the Dreams’ Hotel. And it was awesome!
My wife and I travel a lot for business and leisure (over 50 countries and counting between us) and Ilaia Hotel makes our list as one of the best places we have ever stayed.
Upstairs rooms are quieter.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 September 2012
We consider a very important aspect the personalized attention and the hospitality given to our travellers ... Thank you very much .
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A hug into the Light ...
This response is the subjective opinion of the management representative and not of TripAdvisor LLC