4 of us stayed in the FVO @ Fountain Suites for a week on a timeshare exchange. We came via Hong Kong - had to ring hotel for directions - street address was useless, as was the Western name of the hotel. Lounge/dining room was OK but kitchen in poor repair & unequipped, basic bathroom with toilet (with a faulty cistern), bedrooms cramped & beds very hard. Pillows very thin.
Staff were inflexible, ill-informed & unhelpful to the point of rudeness. Our request for extra pillows was flatly refused. Only 2 sets of towels were provided - had to pay cash for the another 2 sets. Staff advised us to drag our luggage to a hotel (the Hai Fu) 10 minutes down the road to catch a van to Hong Kong. (The very helpful lass there in fact had the van collect us from the Fountain Suites. Cost 230 rmb ea.)
The only plus for the hotel is that it's about 10 minutes walk from the Dongmen shopping area & the subway.
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