Stayed here 4 nights with 1 other family. The room was spacious but furnishings were tired and worn out. Heating system was excellent, a must in frigid Harbin. The best part of this hotel was the food - breakfast buffet and the main restaurant all had excellent quality, freshly prepared food. The hotel touts it's "celebrity chef" and posts pictures of him with various celebrities who have visited, including 1st President Bush and Yao Ming. The food certainly lives up to its hype.
Other facilities of this hotel are reasonable for its 4 star rating. There is a large skylit pool and adjoining fitness center, which looked nice but we didn't use. The service at both the front desk and restaurants left something to be desired, indifferent, slow, unresponsive.
Location of the hotel is good, within walking distance to the downtown shopping district and easy to get a cab anywhere. Be aware that cab drivers in Harbin have multiple pickups, so if you're with a group of people it will be more difficult for you to grab a taxi vs. 1 person alone. Also, there is a huge underground shopping mall with an entrance right outside the hotel front door. You can leave your coat in your room and walk 10 seconds outside to this entrance; then you can shop in climate-controlled comfort.
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