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Reviewed 21 November 2014

One of the best Grand Hyatt I've stayed at (among around 15-20) and definitely the best for service mainly thanks to the great French manager (sorry I forgot your name...).

Very nice and modern lobby, rooms, Club, pool and so on.

As already reported the Italian restaurant is very good (I had the veal chop twice in 3 days shame on me...If I wanted to complain the Parmigiana was not the best ever but come on you're in Shenyang...). Amazing breakfast buffet as well in fact one of the best one I've had with La Mamounia in Marrakech...

I wouldn't say I love the city but staying in such a place with such a good service definitely help so will be back if I have to go to Shenyang...

Date of stay: November 2014
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Bollinger96
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charles W, Manager at Grand Hyatt Shenyang, responded to this reviewResponded 9 December 2014

Dear reviewer Bollinger96, warmest greetings from Grand Hyatt Shenyang and many thanks for your five-star rating and recommendations on our hotel. It is in Shenyang but we always try the best to provide every guest the very authentic hospitality. We certainly looking forward to your next trip to Shenyang, and also welcome to enjoy our Xin Fen Tian restaurant if you may want to try some local Chinese cuisine, I bet you will love it! Again, thanks for your rating us, and all the best wishes to you.

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Reviewed 12 November 2014

We stayed for a wedding in May. The staff's english is pretty poor compared to Shanghai and Beijing be warned but other than that the place was brilliant. Trying to request an iron on the phone is a room was almost impossible.
Mostly business travellers staying there.
The Spa and Pool could really do with some signs to point where to go and how to navigate through the huge changing room but it is worth the effort - fabulous pool and spa - first class.
The hotel in hard to navigate around and will take you a trip or two to nail it as there are different lifts to get out of depending on where you want to go in the building. I must admit I was pretty worried at first but you do get used to it after a trip or two. Again - more signs would help.
Breakfast was lovely - all the usual 5* hotel stuff.
Bar was lovely, we did try the club on the top floor one eve - sadly they all smoke like troppers in China so you will stink and get a bad throat if you're a non smoker but I'm sure they will catch up at some point.
I would recommend the hotel to stay at for sure but make sure you try the spa - hidden gem!

Date of stay: May 2014
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Littlemisskatef
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 November 2014

positive points:
- clean rooms
- iron style in everywhere: lobby, rooms, ...
- good breakfast
- live music at nights
- friendly staffs
- price is good and affordable

improvement points:
- to put fruit in each room at the beginning
- wifi does not work well, the network quality needs to be improved
-

Date of stay: November 2014
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank hossein2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charles W, Manager at Grand Hyatt Shenyang, responded to this reviewResponded 10 December 2014

Dear hossein2012, warmest greetings from Grand Hyatt Shenyang and thanks so much for your time on commenting us. We are so delighted to see that you like the rooms, decorations, breakfast, and live band in Fa’r bar as well as our associates’ services. And regarding your suggestions that to put welcome fruit in guest rooms and Internet speed, we have forwarded this to related departments, and we will try our best to improve. Hope that we have the chance to provide you the most authentic hospitality during your next trip to Shenyang and experience our improvements. Best wishes to you.

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Reviewed 9 November 2014

Room is big and really comfortable to live some time.
I'm getting used to be in hotels and this is the 1st time at Hyatt, I like the style of the room with some little rooms inside, closet, bathroom... get camouflaged in the corridor. Like it.

Date of stay: November 2014
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank alvaro575
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charles W, Manager at Grand Hyatt Shenyang, responded to this reviewResponded 18 November 2014

Dear Reviewer, thank you so much for the five-star rating and recommendation on Grand Hyatt Shenyang. We are focusing on providing you the unmatched luxury experience and look forward to serving you again during your next visit to Shenyang, also the excellent breakfast in Cafe Kitchen and the best personalized services are waiting for you here. Best wishes.

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Reviewed 24 October 2014

Grand Hyatt... What else?

This Grand Hyatt has completely raise the bar of all other hotels in Shenyang being the place you want to be. The location in the business district is good and not far from the heart of the city. The lobby of the hotel is on the 25th floor which make it calm, classy and not patronized by a lot of unwanted noisy visitors. The view from the lobby is amazing and the classy and stylish modern decoration make the atmosphere really enjoyable.

The building and the decoration of the hotel are modern and really stunning. A wonderful and luxurious hotel. I loved the room layout and design, especially the shower! The room was excellent! Clean, modern and quite more spacious than I expected. Every amenities you may need were provided and kept in drawers.. Electric plugs are where they should be (accessible and in strategic location) which is not the case everywhere. The shower and the bathroom are just amazing... Bref, the class by Hyatt.

I did not taste the two chinese restaurant (very reputed BTW) but I went to Café Kitchen (on the 26) and "Il Forno" (on the 29) both restaurants were very nice and I had an amazing service and food experience.
The Breakfast buffet as well as the lunch and dinner is just full of diversity from western food to chinese food passing by Thai and Malaisian specialties... There is the choice for every taste. I want to highlight the quality of the food not only the ingredients but also the right recipe and cooking. Every time I went there, I had a a very nice culinary experience enhanced by an attentive service.

Il Forno which is the Italian restaurant is amazing and very worthed to go there for a nice diner!
Best Pizza in Asia! But not only.. the carpaccio, lasagna and Il forno Salad were top dishes in term of taste and presentation.

Last but not least, I want to thank all the associate of the hotel who delivered a true and authentic hotel experience. Striving to achieve the extra miles, Kary from the concierge was extremely helpful and a wise advisor, Daniel (F&B) was very attentive, nice and dedicated hotelier with a true service oriented mind, Chef Valentino is a person that you want to meet if you go to the Italian restaurant and Rudy from the front office who delivered an amazing welcome service and was very proactive in all the requests making sure that the stay will be memorable!

Thank you to all the hotel associate to make me feel "Home away from home!"

Room tip: Room in the upper floor
Date of stay: October 2014
  • Trip type: Travelled solo
    • Location
    • Cleanliness
    • Service
Thank Nalexgp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charles W, Manager at Grand Hyatt Shenyang, responded to this reviewResponded 18 November 2014

Dear reviewer, we are so happy to hear your five-star rating and recommending on Grand Hyatt Shenyang location, guest room, and the fantastic Cafe Kitchen and IL Forno outlets. We are always focusing on providing you the unmatched personalized service and experience during your stay with us. Here, you may enjoy array of innovative restaurants and bars with excellent view of Shenyang city. We are looking forward to serving you again during your next trip. Best regards.

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