This was our second visit to Egypt - first time, we went to Cairo and Giza to the pyramids and we have just returned from a 2-wk stay (5-29 April 2008). After dropping people off at the Sheraton and TTC Rihana, we arrived at the Marina area around 2130 hrs. It looked stunning with all the expensive yachts moored up alongside and the shops all lit-up and we were really looking forward to seeing our room - a superior one with sea view and balcony.
What a disappointment! The room (3274 in Du Port) was small and pokey and there was certainly no sea view or balcony . If this was a superior room, I hated to think what the standard rooms were like - it wasn't even have made a 3* rating. I promptly conveyed my displeasure to the person who'd escorted us from the Soleil building and said I wanted to change to the room I had requested and paid for. He told us the hotel was fully booked at the time but maybe we could change it next day if we asked at Reception.
We didn't bother to unpack other than immediate essentials and after freshening up a bit, we went back to the Soleil Reception to lodge our complaint and request a change. The man on Reception quite blantantly tried to fob us off by saying the room was what our travel agent had requested but, fortunately, I had a copy of our booking with me to prove otherwise. At no point did he (unfortunately, I didn't note his name) tell us that the room we reserved was not available on the night we arrived, or even that we were being put in a temporary room until more rooms were available. This suggests he would have let us stay put for the duration of our holiday had we not been persistant with him about changing, and this annoys me. It was only when he saw that we were adamant about not staying in 3274 that he told us to come back around midday to see if anything else was available.
We then asked if the hotel restaurant was open so we could get dinner but he was quick to point out that as we were B&B (funny he knew this without having to check it), we were not eligible unless we paid. We were well aware of this. Having had AI on two previous occasions because no other choice was available, we've decided it's not for us - but we were tired and didn't fancy going on reconnaissance at the time. We looked in the restaurant but as it was after 2200 hrs - closing time, they were busy clearing-up and there was nothing that looked appetising.
After an uncomfortable night on a hard mattress with hard pillows, accompanied by a noisy inefficient aircon and an substandard shower in the morning, we decided to go back to reception immediately after breakfast and not wait until midday. Thankfully, another person was on duty so when we explained why we wanted to change, he checked his computer, said other rooms had already become available and summoned someone to show us another room. He said if the room was not suitable, we could see some others. This room (2456) was great - it was at the end of the top floor of the Soleil building with a totally private entrance, two windows, private balcony, and fabulous extensive view out over the lagoon, Sheraton, etc. The beds and pillows were comfortable, airco and shower worked perfectly, and this bathroom had a hairdyer which was good as I'd forgotten to pack my own!
Shame there were no tea and coffee making facilities in the rooms as my morning tea is essential. I think all hotels should have this as standard but we solved the problem by buying a small kettle from the supermarket.
With regard to meals: breakfasts were good and catered for many different nationalities. A variety of tea bags is on offer - sadly, not Earl Grey but we bought some from a local supermarket so I took my own. Coffee and fruit juices are, however, typically AI and not authentic - usually cheap powdered stuff. Fresh orange juice is available but only at cost. We usually lunched at one of the pool bars at Soleil or Du Port - the former does a very substantial toastie dish with fries or spag bol, while the latter does great wraps and bagettes (our favourite was the chicken mambo). However, if you want a really good lunch, go to the Golf Club at the Steigenberger.
For dinner, we always ate at restaurants around the Marina: the Saigon - fragant Vietnamese dishes; the Cedars (Lebanese) - great starter but disappointing main course - the spicy tomato sauce accompanying koftas was actually provided by a bottle of Tomato Ketchup!; Captains Inn - good steaks, but mostly we ate at La Scala (always full so you need to reserve) - excellent steaks and OK pasta dishes - we thought the meatballs in the spaghetti dish were a bit big and needed more sauce.
On two occasions, we had tummy upsets and didn't feel like going out so we called Reception and asked if we could have a pizza delivered to our room. Strangely, we didn't get an immediate answer on this as they said they would have to check first and would call me back. I cannot believe we are the first to ask for room service although it seems that way. Two delicious pizzas were eventually delivered to us from the Dolce Vita.
Yes, careful as we were with everything, we did have a bout of stomach cramps and diarrhoea, especially my husband, but the local pharmacy was very helpful.
Well worth doing is the 2-day trip to Luxor (check itinerary and prices with your travel rep) - ours with Neckermann included the highlight of the trip - hot air ballooning; temples of Karnak, Queen Hatshepsup and Luxor; 2 days lunch; and a visit to a papyrus and alabaster factories. We had to pay a bit extra to join the other Brits on a Luxor-by-night in horse and trap + a boat trip on the Nile. Also, we wouldn't have known about the free T-shirt from Sky Cruise had a fellow Brit not asked about it. We were supposed to receive a certificate as well but we didn't get that. Whilst there, we stayed in the 5*Maritim Jolie Ville hotel which comprises a series of low bungalows in lush grounds on Luxor island. There is also a fabulous infinity pool and very comfortable sunbeds with thick towelling-covered matresses.
I can also recommend a day's snorkelling trip on the Galatea - they do a really delicious lunch and you get to see not only the coral and lots of exotically-coloured fish, but the dolphins like to come out to play as well.
Once our room was sorted (which seems to be the norm), our holiday was great and we really enjoyed our holiday in the St. Tropez of Egypt, El Gouna. However, if you want to see real Egypt, you need to go to Luxor or Cairo.
I must also pay homage to staff of the Vitalis Health Club in the Du Port building - they were so friendly and we had a great time there having Thai and Swedish massages, and enjoying the spa, sauna, and steam bath. They also let us use their facilities after checking-out - we had to leave our room by midday (or pay 20 Euros) though our flight was not until 2135 hrs.
Our overall opinion is that Reception staff need to be better trained/organised re: handover procedures to new shifts on outstanding matters.
As my husband is Dutch, I will not comment on the behaviour of other nationalities as it doesn't do to generalise!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
Older Travellers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites