this hotel is a definate must. stayed there in October for a week 2010. first time to Egypt and absolutely loved it. the staff were all extremely polite and very helpful. had no problems with anything. we found the food to be at a very high standard but you have to be experimental with the food. Desserts were second to none!! the rooms are very nice and comfortable and were cleaned on a daily basis. we met the vice president of the hotel and he must have been one of the nicest and friendliest person which strived on customer satisfaction. we loved egypt and can't wait to go again next and and will certainly be staying at the same hotel.

We just came back from a week at the sultan gardens and can happily say it is a beautiful hotel, 5 different swimming pools and lovely beach. Bars and food at every pool. Unfortunately the food was not very good, breakfast was exactly the same every day with nothing for English to eat, lunch was ok but again very repetetive, and the dinner had no variety, personally I felt the hotel catered more to its non-english guests so we had to make do, lucky enough Mcdonalds deliver to the hotel and is very cheap!! Rooms were a bit dated but comfortable and clean. Staff were very helpful and friendly. Be careful if visiting Naama Bay for hagglers.

Just back from Sharm with my husband. The staff i cannot fault at all. A special mention to Abdul from the quiet pool bar who was outstanding throughout our stay and Mohammed the quiet pool attendant who was exceptionaly friendly and very helpful and really made our stay very comfortable, nothing was never any trouble for either of them and always had a smile but all the staff throughout the entire hotel were really friendly and polite. The rooms were clean but could do with a little updating and the Hotel itself was very clean. Before we got to sharm i emailed for the bus to pick us up from the airport and when we got outside he was standing there waiting, thats service for you!
There is building works going on there but this did not disturb the holiday at all.
Basel the owner came round to people 3 times during the course of the holiday and asked if everything was ok which my husband and i found remarkable as we had never experienced this before as we have stayed in a few hotels around the world.
The Hotel is a cab ride away (90 egyptian pounds return) from Naama Bay and Soho Square so if you like walking anywhere not the hotel for you. The private beach is well serviced with plenty of sun beds as are all the four pools and getting a bed was never a problem. The food we found was really good with plenty of choices for everyone. The drinks were good too nothing wrong with the beer i had cocktails which tasted fine to me. All in all a fantastic value for money hotel with fantastic staff i would definitely recommend going to this hotel

Just returned from our third stay at sultan gardens and it has got better every time.
My best friend and I love the Sultan as it is spacious plenty of bars and a disco the white disco was good fun. The rooms are clean and reasonable. The food is probably one of the main reasons we return year after year. I dont understand how even the most fussy of people can not find something to eat

The staff are all welcoming and we were suprised that some of the orginal staff remembered us. By day 2 they know what you are drinking. They animation team this year were fantastic and the micheal jackson show on a sunday night was outstanding.

We were fortunate to be invited to high tea with the manager Basel and it was nice to be asked of our opinion of the hotel as they are always trying to improve. In our opinion sultan is a fantastic place to relax and have a fun week in the sun and cant wait to return next year