We have just returned from a 11 day holiday at your hotel. Eventually the stay turned out to be very good but it got off to a bad start and end. We booked to stay at the hotel but when we arrived at main reception we were told we were staying at the resort area, so after a short ride on the shuttle bus to the resort reception it was like stepping back in time to a very poor 1960 butlins holiday camp. we were shown to our room which in its day was no doubt very nice but it was very shabby and tired (2 star rating max). the pool outside was grubby and not very inviting. We refused the room and asked to go back to main hotel where we were told we had to pay an extra $300 for a room in the Hotel which was what we had booked in the first place, not only that but if we wanted to drink in the inside bar and Disco it would cost us $500. We didnt think at the time it was worth an extra $200 but after a couple of night s drinking outside with plastic glasses and getting bit by mosquitos maybe we should have. We have never known a 2 teir all inclusive system before and were made to feel like 2nd class guests if we didnt have the right coloured wrist band on. The receptionist informed us all the brits have the same problem.
The food was very limited in choice, the best meal of the day was breakfast thanks to the egg chef.
The wifi which this day and age should be freely available as it is in any bar in town was charged at $6 per hour.
At the end of our stay at checkout we voiced our complaints and were basically told tough, "write a letter to travel agent you can go now", not the sort of attitude you would expect from staff working for the sheraton group. The white collered staff should take lessons on how to treat guests from there bar staff and housekeeping staff and even the chaps handing out towels on the beach.
We loved egypt and will be returning but not to the sheraton.
- Also Known As:
- Sheraton Sharm Hotel, Resort And Villas Hotel Sharm El Sheikh
- Sheraton Sharm Hotel, Resort And Villas Hotel
- Sheraton Sharm El Sheikh
- Sheraton Sharm
- Sheraton Sharm Resort
- Sheraton Sharm El-Sheikh
- Sharm El-Sheikh Sheraton
- Sheraton Sharm Hotel
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