Just returned from Melia Sinai.
My husband and I arrived at the hotel at about 10pm and were asked to take a seat in reception. We waited for about 10 minutes and then someone came to tell us the 'good news', "sorry we've overbooked and we have no room for you, however we can offer you a room in one of our other hotels" ,Sol Cyrene which is a 4 star hotel.
After debating with them for a while telling them that the room had been booked since January they told us that they would have a room available for us on the fourth night, we would have to spend three nights at the Sol Cyrene. What should have been a sea view room was replaced with a view of a white wall at the back of the hotel, with no safe or hairdryer. Then we checked the bed and found that the sheets had been slept in (creased and with airs on them) we had to trek back to reception who quickly got someone to change the sheets, eventually at about midnight the room was ready.
After we spent 3 nights in the Sol Cyrene, no one bothered to tell us anything, so we went to reception and asked them to call the Melia. Surprise, surprise there was a problem with the phone and couldn't get through, my husband then used his mobile phone and got through. While in reception at the Cyrene we met another young couple who had the same problem, and they had booked even earlier than us. We demanded that they send a taxi to take us to the Melia. We managed to get a room with a nice sea view which is what we had paid for but felt that the day was wasted packing and unpacking. All in all a very bad experience, I felt that our holiday was spoilt as we could not settle in one place or the other and by the time we started to enjoy our holiday it was time to leave.
I booked this hotel because of the good reviews, but turned out to be a great disappointment.







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