We were booked into the Sun Hotel but were advised that we would be staying at the Star (no explanation given). The other hotel (Moon) was empty and the whole complex of casino, restaurants, cinema etc. was closed and in a poor state of repair. The only bar available for All Inclusive guests was outside. You had to fetch your own drinks for dinner from outside and all drinks were served in white plastic vending cups. Not what you would expect for a supposedly 5 star hotel. No usual all inclusive snacks - ice cream display was empty, only cold pizza at about 6.00 p.m. Food was poor e.g our first night's main course was mince. Chef prepared eggs of your choice but only one guest at a time. The replacement toaster only took 3 slices of bread and took 5 minutes to brown. Same pasta & sauce every single night. Pool was half empty as being cleaned. No details in the room or anywhere else of meal times or other hotel facilities. The other bars in the hotel were not all inclusive so were empty. The reception staff were surly and unhelpful. Complained twice that our empty mini bar fridge was not cold but nothing happened. Beach was superb but the hotel is abysmal - Stay Somewhere Else.

What can i say to many things wrong with this hotel to even begin 95% Russia Market catered for Quantity not quality for the Russia market.
All Inclusive 5 Star you are having a laugh.
Could be so much better with correct management and marketing in place, But for now give it a miss. you have been for warned.
On a possitive the staff were nice and work very hard to impress the british with little or no support for management above.
We will return to the Area but will give the Star and Sun a miss.
If you have booked and payed for your holiday enjoy the lovely beach , Snorkling ect.
We still made sure we enjoyed ourselfs.
Good Luck.

Returned from this Hotel on 15 November 2007 after 7 days and could not wait to get home.The only good thing was the weather. When we arrived the receptionist tried to transfer us to the Sun Hotel (On the same site) but we said No, they backed down and we were given a room in the Star, the room was nice and cleaned daily. We were told it was a 5 star hotelwhen booking from Teletext, but it should have been a 1 star. Our room looked out over the quiet pool, this pool was only half full and contained green algae growing on the bottom plus rubbish, no one swam in it. Although All inclusive, we were told we had to pay for tea or coffee outside the main restaurant, and there were no snacks outside mealtimes. The cinema and casino were closed, and I believe had been for a long time. No entertainment in the evening. The Hotel was 90% full of Russians, who proved to be the locusts of the dining room, refusing to queue and causing arguments most days. The resort of Nabq Bay was just like a very large building site, with hotels half finished and others being built, lots of empty shops and rubbish. Will not be going back to Sharm El Sheikh for a very long time!

Have just returned from Star Hotel, Part of Raouf International Hotels. Part of a three hotel complex owned by a Mr. Raouf. Billed as entertainment capital of Sharm El Sheik. The hotel was virtually empty. Often only us and another couple on the flight were the only ones eating in the dining room - formica tables. ALL of the facilities except dining room and two bars were closed. Bowling Alley worked for one night. Cinema, theatre, casino and swimming pool closed. We could use pool at Sun Hotel which was also virtually empty but it was a question of finding which sun umbrella was least broken. The Moon hotel was closed down and becoming derelict. Despite having 90% of rooms empty there was no courtesey room at the end of the holiday, and we had to pay extra to keep our room on for a shower. Luckily we were only half board as the food was not too good although they seemed to cook enough for a full hotel.
The beach was good, and there was a lovely hotel up the road where we sometimes ate, and used most evenings. The Star had an Egyptian evening the only entertainment and they managed to find about a dozen guests. No balconies at this hotel