My boyfriend and I stayed at this Hotel, hoping for a relaxed week with 5* quality...however we were very disappointed...
Having stayed in the Reef Oasis Blue Bay Resort in Sharm last year, our expectations were high, but we were reassured that Taba is "so much better than Sharm", many times over. How wrong were they!? And here is why...
- Not 24 hr all inclusive. Pool bars don't open until 11, so for early risers, be warned.... your gagging for a drink by then in that kind of heat!! Then they shut at 5...and dinner isn't served until 6:30, and we liked to stay by the pool/beach until the sun set around 6ish and have dinner later at 8...so there's 3 more hours of no drinks. Evening bars finish at 11...so no late night drinking, you literally have to line them up.
- Food is abysmal. Poor choice, I don’t think we ever had one hot meal; everything is luke warm or cold. One evening they did beef wellington which was served by the chef....only ONE THIN SLICE per person!? That's not what an all-inclusive is! Most of the food is bland or has no taste at all. The pool bar food is shocking...worse than McDonalds, frozen pizzas heated up on request (if he remembers your order), chips, burgers and ice-cream (if they're delivery is on time...we didn’t have ice-cream available for 3 days as there was a problem with their delivery from Cario!). My boyfriend loves milkshakes, so we asked if they could whisk together the chocolate ice-cream and milk (both of which are included in the all inc package) ...but we were told that we would have to pay for this....!?!? They wanted us to pay to use the whisks...even though they use these for the all-inclusive cocktails...certainly NOT 5 STAR service!!
- Ended up in hospital due to poorly prepared foods. I had awful stomach upset for 2 days and after spending a night in a hospital having intravenous medication with 8 bags of fluids and anti-sceptics, anti-biotic and panadol to keep my high temperature and severe pains under control, I was diagnosed with GASTROENTERITUS! On return from the hospital, the service we received from the hotel was appalling. Firstly, our Thomson rep had not been to visit us whilst in hospital and neither was she there at the hotel when we got back….even though she had been informed of what had happened! Then, the reception staff would not allow us to call the Thomson 24hr service line or our travel insurance stating that we would have to make this call in our rooms as it was international and be charged for the call!! We only had to make the call because of the hotels terrible food in the first place…and they weren’t allowing us to use their phone in a state of emergency! Staff were rude and unfriendly demanding that we paid the medical fees without having my medical records first. Interestingly, the amount they had previously asked for all of a sudden dropped 100 euros when we asked to speak to someone higher up about this!! It’s all a massive money making con! When we did eventually see our Thomson rep 2 days later, she informed us that she was well aware of what happened….well where was she then when we needed her!? One of the customer relations girls that worked for the hotel was the only one that helped us out and actually offered us her personal mobile phone to call our insurance and Thomson!
- Showers. If your prepared to be scalded then froze…you’ll love these showers! There is no constant temperature, and if your burnt from a day in the hot sun…..good luck!
- Towels. Every 5* hotel I have ever been to in the past, it is the norm that towels are unlimited. Well not here, you get one ‘towel card’ per person that you exchange every day and give back at the end of the day in return for your card. With 2 different ‘towel stations’ in the hotel (one by the adult pool and one in the main pool), my boyfriend and I assumed it would be fine to pick our towels up in the morning from the main pool, then drop them back off at the adult pool (as we liked to change our beds in the afternoon for a change of scenery). But no no no, these towel stations are not ‘interlinked’, you must take your towels back to the station you got them from. We found out the hard way, from the very rude and awkward towel man at the adult pool.
- Hard Selling. Every single day, you’re approached by the staff from the spa, restaurants and magazine/newspaper people trying to sell your stuff. On 4 consecutive days, the man from the spa proceeded to ask me the same 4 questions every day and insisted on showing me some old tatty book of treatments they have done in the past. Even if you say ‘sorry, I’m just not interested’, they are very persistent! So if you’re not good at saying ‘no’, make a run for it when they’re approaching!
- Evening Entertainment. After reading other reviews saying the evening’s entertainment was nothing to rave about, we weren’t expecting much anyway, but we decided to see for ourselves on our first evening, which we were told would be ‘belly dancing and a spinning man’. After 3 songs of one girl belly dancing, she cleared the audience, and we didn’t stick around to find out what the spinning man was. We did hear that every night from then on, the exact same music was played!! The outdoor evening bar has absolutely no atmosphere whatsoever, its dark, no music (other than when the entertainment is on, which you’ll be playing over in your head by the end of the week!), dingy and very sparse.
In summary, if you’re used to REAL 5 star quality, DO NOT COME HERE!! I will not be recommending this hotel to anyone! I will be taking matters further with Thomson themselves for the poor service we received during our stay.
- Also Known As:
- Sofitel Taba Heights Hotel
- Sofitel Taba Heights Hotel Taba
- Taba Heights
- Sofitel Taba
- Accor Taba Heights
- Taba Sofitel
- Official Description (provided by the hotel):
- A truly magnificent location, at the northern tip of the Gulf of Aqaba between the southern Sinai mountains and the Red Sea, Sofitel Taba Heights is also a uniquely designed hotel, inspired by traditional Oriental architecture. This exceptional resort is an all-inclusive property with easy access to the private beach, 3 exquisite restaurants, 5 swimming pools, a fitness center and 3 meeting rooms. Just 20 km from downtown Taba and 40 km from the airport, it's convenient for business and pleasure. ... more less
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