What a joke, the plane being sturck by lightening as we left Gatwick should have been a sign! I wish we cancelled when I tried to change the holiday back in February based on previous reviews.
So where do I start, they tried to put us into 1 room instead of 2, then advised it was extra 10 euros a night per person for a sea view, which is what we booked, so I refused to pay but when we looked out the room window we had a sea view. Any one with small children or walking disabilities were put on the top floor but could move to a lower floor at a charge.
Very windy, temps 35 - 50 degrees but the pool was very very cold and unable to stay in there for any length of time. My husband only manged to go in once as it was too cold for his bones due to osteoarthritis, which was again very dissapointing as this is why we come to the Red Sea as the warm water is good for his bones. The beach was far to windy and people were coming back sick so we stayed away.
The food was appauling, cold where the candles under the trays had blown out and the dinner was out on display on one occasion that we noticed at 6pm for 7pm dinner, awful does not cover it. Afternoon tea is put out just after lunch finnishes for 4pm and by the time you get to it the cakes are covered with sparrows helping themselves.
You are unable to get any tea at the pool bar after 6pm and anything you do get you have to pay for, the Peanuts bar is small and smelly not very welcoming.
Themed night you have to pay for even though it is at the hotel and people come from the other 3 hotels to watch. We went to the Mexican in the end for something to eat and they advised us to go back to the hotel and get a voucher which would give us a discount of 20 eygiptian pounds per person, we went back to the hotel to ask for the voucher and were told we needed to book at 6pm through the hotel for the next night so they wouldn't give us the voucher, we were never informed of this.
The Thomas Cook rep we saw the morning after we arrived, he informed us he wasn't a sales rep and if we needed anything his number was on the board, we never saw him again until we left the hotel to come home and then he never even got of the minibus to greet us but he must have spent time at the other hotels as they were all chatting away to him.
The animation team are a waste of time they did nothing but chat up the young girls and try to force them to do aerobics or water polo, my daughter told them no on several occasions and they took her book away and tried to pull her up to join them.
All in all a very upsetting time to think I have waited and worked all year for what a terrible time, not at all like any other all inclusives we have been on and now I have to wait until next April for my next holiday abroad.
The 2 pools are the one in the picture plus the childrens pool, there was no childrens menu as stated in the brochure.
All in all I would never recommend this hotel to anyone and a 4 star hotel it isn't! Comes to something when the First Choice rep walks around the restaurant with a plate and leaves with nothing to eat.t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
Older Travellers
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Beach / Sun, Other