I had booked for three summer package for my family for 5 Days & Four Night as per the details given on your website. Kindly take a note on the following points:

FIRST POINT - One of the family in the Group was allotted Room No. 407 (Double Deluxe Room) which had damp wall & no electricity. The AC was not working properly. On several requests no one from the maintenance or house keeping was interested to take up the complaint finally on the second day when the guest started shouting & threatened to check out, the house keeping in charge intervened & shifted the guest to Room No. 401 which was a Superior Room with extra bed (as the hotel did not had any free dbl room & the maintenance was unable to rectify the electricity problem). But we adjusted.

SECOND POINT – The package was inclusive of a half day sight seeing followed by boat cruse. Every thing was fine except the boat cruse seating category in which the package guests were put which was a general category with very congested seating in theater style . Each of the guest in the group upgraded their seats to attic round table seating by paying Rs. 100/- per guest.

THIRD POINT – The room refrigerators were stacked with expired drinks which we noticed after consuming the breezers which were expired two months back. For this I would have definitely sued the resort, if Indian judiciary was prompt or I had that much of free time.

FOURTH POINT – The package included daily one hour cocktail (in house brand liquor) at bar which if I am right was “The Tea Lounge & Bar”. But we were again being fooled here. When we were seated in the bar, we were very politely told that the package drinks will be served at the Sea Shell Restaurant. Without retaliating we went to the Sea Shell Restaurant which was more of an open air restaurant. But on every step I was felt cheated & humiliated by the hotel. The staff in the restaurant told us that the seating for package drinks guests was laid at a separate place. And the place was towards the outer side of the restaurant with literally no light & no fan. The seating was so odd with no napkins, no flower pot, no ash tray, no dining spread. We felt as if the package guests are unwanted guests whom from whom you have taken all the payments well in advance & they have to stay & enjoy their vacations at the hotels disposal. We visited the seashell restaurant twice in our five day stay & were had to order food (even though we had our dinner in the package) forcibly to take proper seating.

FIFTH POINT – During our checkout, we settled all our bills & were seating in the lobby for taxi. One of your executive came up very awkwardly with a bill of Rs. 40/- against mini bar, which as per them was missed in the total billing.

SIXTH POINT – We called up for two taxis on our check out day through the hotel for Murgaon City, to visit some restaurant so that we could enjoy some Goan sea food which was never in the buffet apart from the squid which used to be their in every meal. The hotel called up two taxis. Our guests were seated in the taxi. When the taxi person knew that we are not interested for shopping but wished to visit a restaurant he asked us to get out of the taxi & wait for other taxi to come. We had very hot arguments on this issue for which the hotel came up with a solution that they will call another taxies for us.

Kindly do let us know, if your hotel was least interested to entertain the package guests, then why did they sell these packages.

I am also a tourism professional but am shocked with an attitude like this to a guest who is trusting your services, quality, paying you for every thing in advance but being cheated & humiliated one every stage.

I am a regular holiday maker & I am very sorry to state that this was my worst, worst, worst holiday experience. Today I am feeling that I have wasted my time & money on such a disastrous holiday

Quite unbelievable but back in October 2004 we booked this place for a 3 nights stay + all meals + sightseeing tours + return airfare from Mumbai for 3 people for a mere $500.

The hotel itself is very secluded and away from the mad rush of Calangute. We especially liked the coconut grove where we would just lazily lie around in the hammocks after lunch or in the evenings. This being the season before the peak season we had the entire beach to ourself and that was quite unbelievable. Breakfast was super super, lunch good, dinner was ok.

Just back from two weeks in February at this Hotel, and have nothing but praise for the service and firendliness of the Staff. We were a little bit apprehensive after reading some negative reports on trip advisor, but from the minute we arrived I knew we had made the right decision. Service was excellent, staff always smiling and friendly and interested to find out about our country. We had upgraded to a Suite which was clean, and spacious, and when we ordered anything from room service it arrived sharply with a friendly member of staff, nothing was a problem to them. Gardens well tended and with beautiful flowers, the path from them leading to the Beach. The effort staff and management put in in organising themed garden events was amazing. When you want a change from the Hotel the shacks on the beach offer this, the one we found CAMRONS was amazing what they could produce from such a small kitchen, and the people were so friendly there, nothing again a problem to them.I believe the Hotel is closing for refurbishment soon for the next season, so we ar looking forward to seeing what they will have done to enhance their Hotel even further. They made our holiday
one where we have come away with great memories.No negatives about Majorda Beach.

Have just returned from a two week stay at the Majorda Beach Hotel. After reading some of the reviews, I was a little apprehensive. Glad to say that the Majorda was a very welcome surprise. The staff were excellent and were only too pleased to help. Given clean towels for the beach every day, a welcome gift in our room on arrival and on my birthday they presented me with a card, cake and a bottle of wine and also a basket of fruit. Yes I will admit that the bathrooms are a little tired, but overall a really nice place and spotlessly clean.The gardens are extremely well kept.The beach is a wow and the beach shacks were good. How they cook such nice food in such a small place is amazing. I came away feeling that I had made some real friends there, not only with other holiday makers (Hi Wayne and Sonia), but also beach sellers, (especially Laxmi and David) and shack owners and staff who never forgot your name and always gave impartial advice when asked. And the taxi drivers who wait all day for you and don't charge you waiting time!!! can you see that happening in England?
I cant wait to get back.
If, like me you were worried about the negative reviews on this place, don't be - just go and enjoy. The only down side was the MishMar shack, had read some bad reviews, but decided to give them the benefit of the doubt - ended up with food poisening, but I didn't let it spoil the holiday and just went in thre for drinks only.