I loved my stay at Masa Inn, but it was cut short when we were told to vacate our room. We hadn't come on a reservation; we had just stopped by and decided to stay. When we were checking in they asked if we wanted to pay for our stay up front or day by day. (This is common in Bali - it's hard to find a place to stay before noon because if the place was full the night before, the owners just tell you to wait and see if someone checks out.) We asked if there was any advantage one way or the other, and they said no. It seems there is a disadvantage - they can kick you out! It turned out that the owner was having a huge party and lots of relatives were coming, so they needed the rooms. We were moved to a rather unpleasant back corner (no sunlight) room and charged MORE money for it, so we decided to check out the next day. Even so, I could give it a higher rating if not for the shockingly(!) rude desk staff (just one of them). Even as we were being told to vacate, I never raised my voice or took an attitude with her. I just tried to understand how this had happened and seek a solution, such as being moved to the aforementioned corner room for the same price we were already paying (they informed us of this at 10pm the night before even though they'd had plenty of opportunities earlier as we had been coming and going all day). She refused to speak to us calmly, instead just throwing papers around, raising her voice at me, and interrupting every sentence I tried to speak. However, she was just one person - everyone else we met there was very kind and helpful. It's unfortunate that a lovely inn like this has such an individual on staff. My guess is that she's a family member (and therefore can't be fired) - surely no one else would behave so shamefully.
Now the good parts: The front desk staff there the day we checked in (and everyone else we met with the obvious exception) were lovely. The room safes are bolted down, unlike many other places. The rooms are not new, but are sufficiently clean. There were top and bottom sheets on the beds. Our first room was quite bright and pleasant, and the wifi was not too slow. I appreciated having a fridge in the room. The courtyards are pretty and well kept. The breakfasts were the best part, though. They offered oatmeal! It's sooooo nice to have a healthy, non-fried option for breakfast. One can only take so many pancakes and fried rice. The waiter was quite kind, and easily accommodated my request for no milk on the oatmeal and in the banana juice without getting out of sorts.
I would stay here again, but only after paying for my full reservation up front. I'll take partial blame for that one, but that one woman's rudeness was truly inexcusable. At no point did I give her reason to act like that toward me.
- Also Known As:
- Masa Hotel
- Masa Hotel Kuta
- Masa Inn Bali/Kuta