Stayed 3 nights in the hotel for business. Only utilized the room and breakfast facilities.
Service - is exceptional. From the front door to the reception, to the breakfast, it was a great experience. Everything worked and staff were really courteous and friendly.
Room - bed was great and comfy. Room was showing its age but still looked good. However, the shower was not working well and there was a loud sound when the tap is turned on.
Maintenance - i had feedback about the shower problem and it was rectified on same day, with a note and a complimentary platter in my room. Was happy that the problem was resolved quickly and with sincere apologies from the hotel. However, was wondering why this was actually not rectified before the guest steps into the room - which leads me to conclude that either checks were not done or the hotel is really just too old and problems just pop up as and when.
Breakfast - good selection of items but it puzzled me that they served several types of rice but with limited local dishes to accompany the rice. I resorted to rice with baked beans.. kind of weird combination. Perhaps if i had been a local, i might have understood the rationale better. Food quality was okay but not fantastic (expected better from Shangri-La chain).
Location - just 5-10mins walk there is a high end mall. However the path to the mall is really bad from the hotel and taxi is difficult since it has to make a huge roundabout in busy traffic. Free shuttle is provided but with very limited timing. As mentioned by other guests, the hotel is located a bit far from city centre (approx 15mins away by car). From the airport it takes approx 45mins-1hr.