First of all this is a copy of the report I did march 2011. For some reason it got lost..?
I was booked into The Daniel for 2 weeks on business, and was rather concerned having read many of the reviews.
Upon arrival, I was checked into a ground floor room to the right of the hotel. The room was awful. Not only was it grubby, but it smelt damp & musty. The room it self was spacious, and the usual tea & coffee where present (be aware - they do not top these up so you need to pinch replacements at breakfast). Also was a huge basket of fruit & choccies - nice!
However, the room was so bad that I immediately requested an upgrade - and here started the problems. I won't go into detail, as it really isn't the hotels fault, but as the room was booked through an agent, the agent had to upgrade the room. This eventually took 3 days, as they had to get financial authorisation, and apparently this is an automated system that only updates every 4 days (how mad is that!)
Anyway - 3 days later I was upgraded, along with other members of our party.
Now this is the "scam" bit of the booking. Half of our party where already in the "new" Shizen Spa rooms, and these had been charged at the same rate as our 1970's type rooms. However, when we came to upgrade, the additional cost was substantial. It seems that they charge what they like, when they like.
The Shizen room was lovely. Not exactly 5 star, but after the previous room it was amazing. The bathroom shower did leak though - but as I didn't have to mop the floor, this was not my concern.
Food - the food at The Daniel is dreadful. The breakfasts where ok - quite a varied selection. But be warned if you are used to american breakfasts - then this will not be for you! The biggest let down was the Chef Shizen Bar. This was THE worst meal I have ever had. I can still remember the taste of the oil that my king prawns where cooked in, and the amount of salt on the main course made the dish inedible.
The food at the main hotel bar is a joke. I ordered a pizza one day, and the offering that came was laughable. It was more like a hard disk with a few veggies placed on top. No sauce & little cheese involved. I strongly recommend you eat out !
The service does leave a lot to be desired if you are American or British. However, the lack lustre attention is par for the course in Israel I am told. Mind you, I did find that service & attention to detail was fantastic if you ventured into Tel Aviv.
The reception staff where very helpful with my demands, and did really try to get the room changes resolved. I cannot criticise them for anything. If I where cynical, I might think that this was just because I was upgrading 6 people....?!
One of our party did happen to have her passport "removed" from her room one day. This was when the nice guy face came off. Having read a number of reports about thefts by cleaning staff, we made a huge scene at reception. When security denied that this had happened & did not want to do anything about it, we threatened to deal with the issue ourselves as we knew who cleaned the rooms. We gave them 24 hours to get the passport back, else there would be some violent scenes. Miraculously the passport appeared back in the room whilst we where at dinner.
The business centre was nice. Free fruit & pastries as well as papers & free wifi.
I can recommend Udo the masseuer at the spa.
All in all a nice stay. Not up to the usual US/UK standards - but very pleasurable.
Make sure you are not fobbed off with the older rooms - the new ones are far, far better
Get one on the left of the building - Shizen Spa is the only way to go
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC