What a disgusting resort - from managemanet to the grounds, rooms etc. Stayed here on 29.12.06 to 02.01.07 - checked in we were given a room that we did not book - it was shocking the second you walked in the smell of mould just knocked you out - the mini bar had a bottle of Johnny Walker black lable half empty. I pointed this out as soon as we entered room and further mentioned that this was not the suite I had booked and indeed paid for, staff member smiled made a phone call and we were asked to wait - she came back to advisoe no other room avail - we booked in Aug 06 - an ocean suite - second best room type in the resort 600 AUD ++ a night - asked to speak to the manager - not available - she said she would come back - by that time i could barely breath for the smell in the room - waited outside in soring heat for a hour - but no one came so we decided to go down to the lobby which is miles away asked to see the manager - however the manager took 3.30 hours to even speak to us - just shocking and in the end this Manager could not make any dececions - after we threatened to advise Quantas and take legal action as we paid for this room all of a sudden they found the room type we booked and paid for - this was 4 hours later of my holiday - and me crying in reception area - people looking etc and without any sort of compensation or anything else. All we wanted was what we paid for. Second night I had a massive fall on this pebble ramp walk way( very slipperey)! suffering a horrific back injury and still suffering with pain - the experience we had with checkin and the so called Manager we did'nt not even report it. The hotel is run down and very dated and for the money they are charging it is criminal. The Resteruants look like somenting in the 1970's and foof was a disgrace. We have worked it out now, it was the only place in Phuket that had a vacancy when we booked in Aug 06 for a 4 to 5 star property, now we understand why.

They have bus loads of Japanese who stay here and I think that it what they cater for they simply treat you as a second class person if you are not Japanese.

Sincerely, all in all this place is just the worst place and experience with such horrific managemant to treat you like this and try and steal my money by gving us a less superiour room than what we paidfor.

Spend your hard earned money else where - countless hotels in phuket far better and cheaper.

The worst resort in Phuket is the Diamond Cliff Resort in this catergory.