I really don't know why there are so many people complaining about this hotel, I was worried before I left home after reading the reviews, but I had absolutely nothing to worry about. We stayed here for 12 nights.

This is a great hotel, there were 10 people in our group (2 families), we had very fast and friendly check in and check out. The rooms are quite big and very clean. We never had any problems with the staff, they were always very friendly and courteous.

The air-con didn't get that cold, so I told the front desk and within 5 minutes there was someone there to fix it.

My son had an accident (not at the hotel) and I asked if he could use a wheelchair, they gave him one straight away.

The one thing I couldn't believe about this hotel was that you could go to the pool anytime of day and get a chair (I think it was because this place is full of Aussies and they don't reserve chairs) I have been to a few hotels in Thailand and this is always a problem especially if a lot of Europeans stay there.

We have stayed at the Patong Beach hotel a couple of times and at the Patong Merlin but I do prefer the Banthai.

I do, however, have one complaint and that is that the tiles going up the stairs and in the outside hallways going along the rooms are extremely slippery, and it only takes a couple of drops of water. My son and daughter slipped down the stairs, but they were OK. We saw a lady that fell down the stairs, she cut her forehead and had a black eye. I honestly don't know what the hotel was thinking to lay such slippery tiles when they would get wet on a daily basis with rain or people just using the pool.

Anyway, besides that, I would definitely recommend this hotel to anyone.

Just back from 10 nights at banthai, located very close to bangla rd, but far enough away that you dont hear to much. Found the hotel to be great, rooms and service were excellent ,very big pools all with swim up bars, the only downside was people would reserve deck chairs in the morning and only turn up late in afternoon to use them. I would recomend this hotel if you want to be in the middle of all the action

Good Location on Patong Beach. The hotel is not a resort but just another hotel. There is no resort feeling about this place. The staff have very limited English understanding which makes it difficult to sort out problems with room service, check in and out. Ah....the check out; they actually send some to check your room on check out to make sure you haven't taken a towel or anything else that isn't bolted down.
Maybe we just had a bad experience at this "hotel", but it sure puts you off going back to Phuket.

Stayed with family members(all 26 of us) for 3 nights..3 of our rooms were not even made up and cleaned and that's when we returned from sightseeing around 6pm! Expect a long waiting period upon checking out....we were in 8 rooms and only 1 staff is handling check out counter, it's a good thing we were early...