FIRST OFF, THEY CHARGE FOR INTERNET ACCESS IN YOUR ROOM. its free in the lobby, but they want to charge you for in room access. In my opinion, this was exceptionally petty and ruined a part of the trip. After haggling with the management, we managed to get the internet access comped, but it was terribly slow and hard to access. I’m glad i didn’t pay for it.
We stayed here on a whim, moving from one part of Thailand down to the Patong area. First off the grounds are impeccable, landscaping, pools etc. Some of the best I’d seen in some time. The location was nice, considering the hustle and bustle of Patong, it was a nice area to retreat to. The rooms were adequate but oddly laid out and furnished. Seems like the furniture was ordered, but no one thought out the arrangements. We were in the family suite, and although there was adequate space, the layout was not conducive for family living.
We moved to another room, which fit our needs for the rest of the stay. The two previous hotels we stayed at in differing parts of Thailand blew us away with service and amenities, so we came in with high expectations, which were not met.
The management style of the hotel was more of an Eastern influence, not Western. I didn’t feel welcome at the hotel the whole time I was there, and it was a sterile environment in my opinion. That was evident in the fact that the bar was dead empty on a weekend, even with the free drink coupons (which we didn’t even bother to use) dished out to guests. That should speak volumes...you can’t even get people into your bar WITH THE GUISE OF A FREE DRINK. this place could be so much more if the management style of the place changed and the nickel and diming stopped. If they elevated the level of service, they could charge 10%-20% more easily and this would be the go to place.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 June 2012
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Thank you very much for your review on your stay at our resort. Firstly, we would like to thank you for your compliments on our beautiful landscape. However, it is regretted to learn that you did not enjoy your stay with us. Please note that the hotel provide free WIFI at the reception foyer for your leizure and convenience. If surfing the internet in room, there will be cost applied as we have informed all guests upon arrival.
Please also be informed that we ahve tried our best to make guests feel home away from home. We do apologie if there is any inconveience that it has caused to you. Your comments are highly appreciated in order to improve our service for better serve.
On behafe of Duangjitt Resort Management, wre wish to have a chance to welcoming you back if there chance may arise.
Duangjitt Resort& Spa Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC