Dreadful location, about 40 mins walk to the beach and Bangla Road. We were told by the travel agent at Phuket airport that it was only 1km away from the beach - this is not true, it must be 3km.

We were attracted by the "complimentary bus service" to the centre of Patong. We waited and waited for this bus outside the hotel and kept asking the receptionist where it was. It seemed to be a nuisance to them. We asked the driver if we could be picked up from Patong back to the hotel later that night - he said "yes, wait here at 20 mins past the hour". So at 11.15pm we waited and waited and guess what, it never turned up, so we had to get a taxi. We complained to the reception and they shrugged and said the bus didnt necessarily run every single hour!

The hotel was located at the top of a very steep hill which you will have to walk up & down, so watch out if you have walking difficulties. Some of the rooms are also located up further hills from reception.

The room was appalling. The bathroom had very little hot water and was not particularly clean. The wardrobe did not even open, as the door was broken. At least the tv worked and had several English channels.

The flyer we picked up at the airport showed a picture of a pleasant looking swimming pool. The real swimming pool was nothing like this - the picture must have been taken somewhere else.

We intended to stay for 5 nights but checked out after the 1st night. I would thoroughly recommend that you do not stay at this hotel.

We made this reservation months in advance, received a confirmation for a room with a "sea view". When we arrived, they didn't have our room available, so substitued with a bungalow...where the AC never worked and where we had to stay for 2 days until they could try to fix it. We had to be forceful in getting another room with working AC. ALL the rooms were clean, but need lots of updating. The room we ended up with had a desk with a broken drawer...that had been painted open and unfixed. We were given only 2 bath towels, no hand or wash towels...and they were old and tattery. The stated internet (discount) rate was $1000 + baht, but most people were only paying 600-800...which is all this hotel is worth (about $12-20 USD). The pool area is large with a nice view, and the hotel restaurant has good food. The location is only about 1/2 mile to the beach, but the roads are very busy to walk as there isn't much of a sidewalk. For a nicer hotel close to the beach, yet quiet, try the Patong Resort (which we switched to). We found Phuket, in general, to be way too crowded, smelly, and dirty. No beach excursions to Phi Phi Island were encouraged because of all the construction there, just snorkeling.