Breakfast - just fine and something for everyone. Overall this hotel REALLY lacks atmosphere. There is no cozy location to have cocktail or just sit and relax. Personnel are not unfriendly but certainly not friendly.

Rooms are spacious - furnished ok but the beds - be prepared to feel every spring, this hotel needs to invest in top mattresses NOW.

Swimming pools are good. Sheets are placed on the loungers- only real bit of true luxury.

Beach to hotel- indeed a step across the road and you are on the beach and this was perfect.

Would I return to this hotel, no. Other than the size of the rooms (had deluxe sea view) I would not rate this hotel more than 3.5 stars. I paid for 4/5 star prices and received 3.5 star services.

1. Location is very convinience:
>to get to the beach you just need to cross the road(very seldom case on patong)
>plenty of restaraunts and massage cabinets in the area
>working distance to the centre of patong (mall,bangla,etc.)
2. Room is very good:large,with balcony,clean,consists all necessary accesories
3. Exellent pool,although hotel was fully booked always sunbeds are awailable
4. Helpful and friendly staff

Arrived in Phuket at the Graceland hotel for the last leg of our holiday. We had booked a week’s stay after reading favorable ratings on tripadvisor.com and visiting the hotel’s website
Right from the beginning we were disappointed in our choice. The desk staff was very unpleasant and unprofessional in its attitude towards us. The rooms, two superior rooms, were absolutely awful!! A stench of wet carpets, dirty bathroom walls with black fungi, non functioning air conditioning, a toilet that didn’t flush properly and a view from our window on a blind wall, were our first impressions.
When we went down to the reception and asked for another accommodation we were told that the hotel was fully booked and that maybe we could get another room in another part of the hotel the next day. All this for an additional charge. The other rooms appeared not much better except for maybe less stench. We certainly had no intention in paying additional costs and decided to leave as soon as possible. Left and checked in at the amazing Mom Tri Villa Royal at Kata beach.

We are experienced travelers and have stayed in quite a large number of hotels all over the world. We have never stayed in a place like this. We would have expected conditions like these in 10$ guesthouse but not in a venue that calls itself a 5 star resort and spa.
We felt cheated and upset by misleading information.

Chose this hotel based on pictures I had seen on the Internet. Terrific pool area and it didnt disappoint. However I had paid a premium for a seaview room - not knowing that Patong Beach does not really cater for hotels with clear seaviews. (With the exception of a few hotels on the totally opposite end of the beach.) I now know better and it would not be a priority. The BUZZ is what Patong is really about.

The hotel accommodated us in a mini suite - ground floor - by the pool and we were very comfortable. I have to, however, agree with one of the other parties submitting a review that it was very noisy - but perhaps it was because our room had an inter-leading facility.

The convenient access to the beach was a plus. It was a little distance from the action - a pity but it was walkable - or there was always a tuk tuk available.

For some reaosn at night the pool area was not lit up in any way - and it was certainly hot enough to want to swim at night - but they probably have their reasons.

The staff were very nice and I would recommend the hotel.