We stayed at Graceland from Dec 16 2007 for two weeks we are experienced Thailand visitors so we can compare.First of all I must say that we had some luck we booked in last minute and it was really a bargain so I didn't expect much,first of all we receivedd a deluxe room with a nice view over the pool and the andaman sea,the reception staff are very polite and helpfull(I try to speak a little bit thai i can assure you they appreciate this effort very much,we wher brought to our room with a golf caddy by a very helpfull bell boy.The room is nice but the furniture is very cheap,the airco is very noisy and the bedding very hard(i like hard matrasses but this one is more like a brick,room was very clean,very nice bathroom,room service is fast and very cheap,breakfast is ok ,cooking staff very friendly,if you need coffee,give a few smiles to the waitress and be very friendly otherwise they ignore you(remember it is avery big hotel and not all the clients are very friendly to the staff.I have seen some reviiews from people expecting five star service for a three star price,if you want five stars expect to pay five time the price of Graceland and go To The Amanpuri or The Banyan if you can afford it.For a big hotel it is good value for money

My wife and I went to Graceland on Honeymoon in January 2007 and it was good choice ! Especially for the location the hotel was magnificent . It is in a quiet location about ten mins from the centre of Patong (or 100bht in a tuk tuk).The sea is so close- just cross the road.Room is very good:(of course depends on the type of the room) large,with balcony,clean,consists all necessary accesories with excellent pools and very good gym.
On the other hand the reception staff was sometimes unprofessional in its attitude towards us(many misunderstandings due to language and rude) and the aircondition was extremely noisy. The first night we didn't sleep.

Breakfast - just fine and something for everyone. Overall this hotel REALLY lacks atmosphere. There is no cozy location to have cocktail or just sit and relax. Personnel are not unfriendly but certainly not friendly.

Rooms are spacious - furnished ok but the beds - be prepared to feel every spring, this hotel needs to invest in top mattresses NOW.

Swimming pools are good. Sheets are placed on the loungers- only real bit of true luxury.

Beach to hotel- indeed a step across the road and you are on the beach and this was perfect.

Would I return to this hotel, no. Other than the size of the rooms (had deluxe sea view) I would not rate this hotel more than 3.5 stars. I paid for 4/5 star prices and received 3.5 star services.

1. Location is very convinience:
>to get to the beach you just need to cross the road(very seldom case on patong)
>plenty of restaraunts and massage cabinets in the area
>working distance to the centre of patong (mall,bangla,etc.)
2. Room is very good:large,with balcony,clean,consists all necessary accesories
3. Exellent pool,although hotel was fully booked always sunbeds are awailable
4. Helpful and friendly staff