I booked TWO bungalows for 3 nights in January 2012, which is high season obviously. I paid a deposit of 6030 baht when I booked in July 2011 and I admit I did see the no deposit refund clause. However when due to unforeseen circumstances we had to cancel our booking, I gave THREE CLEAR MONTHS notice of our cancellation. I emailed and explained our situation and asked that due to the fact I had given so much notice and that as the booking was in high season they would certainly have no problem rebooking the rooms - could they please refund my large deposit. I received an email on 14th October saying that the person reading my email would ask his boss and let me know, but I have heard nothing since, nor have I received even a part refund. Also I was quoted 1300 baht for our family of 5 to be picked up from the airport on the evening of our arrival by Tropica.... which is twice what another nearby similar priced hotel quoted.
Having read the Hotels replies to other people who have posted bad comments on T.A. - I can see that the Management has a lot to learn when it comes to customer service. I'm very glad we won't be staying at this Hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
15 February 2012
Many our guests book in advance to get our early bird discount.
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As this guest did, she even cancelled her first booking done trough an online company, to get the discount. Then she cancels due to unforeseen circumstances this booking as well.
The reason given was weak, every hotel has such guests, booking and cancel, because they have found another cheaper place ( see her last line stayed in Phuket in December 2011 with family )
Now we clearly mention that a deposit is non refundable, to avoid such guests, we call shoppers, shopping around and book hotels just to cancel later on, many a few days before arrival.
How unfair this guest is you can see what she says about the pickup price, 5 persons , minibus, late night pickup, airport to hotel 45 km distance, the driver has to drive to airport and back, 1300.-Bht , please tell me a hotel which charges half this price.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC