This is not a hotel. It's an apartment complex that's rented out to tourists. There is a nice pool (though small) and a gym but other than that, there is really no place to go outside your room. There is the small road into the property and that's it. We couldn't even find a patch of ground to kick a ball around. The skeletal staff are locals hired to do simple jobs but they have no real training in customer service and it really shows. We made repeated requests for things to be fixed and they would say, "Yes, yes" but then never followed up or took action.
The apartment was enormous, much more room than we actually needed and though it had many nice features, there were a lot of little things wrong with it that were very annoying. Firstly, the air conditioning in the main room was not sufficient to actually cool it. While the bedrooms were nice and cool, the main room (which is very large) never really got below 85 degrees as it was very warm the week we were there (about 95 high). We asked for but never received a baby crib. The safe didn't work. The small window with fan attached in one of the bathrooms was stuck open. There were tiny little ants streaming around, especially in the kitchen area. We asked many times for these items to be rectified and we were told several times, "We'll send somebody up." But we waited and no one ever came. Other annoying things: 1) Shuttle we arranged through the hotel asked to be paid in cash though we were not informed of this prior to arrival. 2) Rawai requires a fairly large cash deposit. 3) Rawai Beach is not conveniently located. If you have kids, it's not realistic to think you're going to walk there with your gear, especially in the heat. It's 15 minutes just to get to the main road and another 10 minutes beyond. We got about half way and gave up and turned around. 4) Rawai is about as far as you can get from the airport. The traffic in Phuket is terrible. It took 90 minutes to get to Rawai on a Sunday night.
This would be a good place to stay for friends or couples traveling together who could rent mopeds and get around town easily. If you're a family with kids, stay away. This is absolutely the worst place for you.
- Also Known As:
- Rawai Grand House Phuket
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