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Novotel Rim Pae Resort Rayong: Traveller Reviews


4/5 Moo 3 Pae Klaeng Kram Road | Chark-Pong Klaeng, Rayong 21190, Thailand
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Reviews you can trust

68% Recommend
3.5 of 5 stars 40 reviews
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Average hotel with a terrible cafe (food poison!)

Novotel Rim Pae Resort Rayong

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3 of 5 stars
canada
1 Jul 2009 | Trip type: Family
1
person found this review helpful

We stayed at Novotel Rayong for the week-end. We booked two rooms and they gave us connecting rooms on the third floor at the Main Wing. That was good. However, the rooms were facing the other side of the hotel which was noisy and a not very good view. Since there was a big corporate conference going on, the receptonists were busy and they could not attend us well. The worst thing was that we had a food poison on the way back to Bangkok. We only ate the food at the hotel before we had stomach pain. It seems that cups of cappcino and mocca we had at the cafe "Buscuit" were the cause. Only things we were happy about were the Italian restaurant and swimming pool. We definetely would not reccomend this hotel.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Travelled with Extended Family
  • Member since 01 July 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Management response from Surasit Salamteh, Manager
(Management representative)
28 Jul 2009
Dear Mr Kuhonta,

Many thanks, that you took the time to inform our guest relations service to tell us your opinion about your stay at the Novotel Rim Pae Rayong.

Please, be assured that I feel very sorry about your dissatisfaction with your room during your stay in our Hotel.

To please you by providing you a very quiet room with comfortable and convenient access to the hotel's outlets our employees offered you an upgrade to room 310 and 312. Two of our more quiet rooms of the Superior cathegory with seaview. I really regret, that these rooms did not meet your expectations because of the view and the fact that some guests of our neighbour hotel made more noise like usually.

With big regret I have found out that two persons of your travel group have fallen ill and felt sick after your stay in Rayong.

We have checked immediately in collaboration with our chef all possible causes according to our records especially for dairy products. Refering to this complete check I can inform you that all our recordings admit no objection and the chill chain for all our products from the delivery of the product is complete up to processing and serving.

We regret very much that your trip ended so joylessly and hope that your company has recovered again completely.

I hope we will have the pleasure to welcome you again at the Novotel Rim Pae Rayong Resort and I will appreciate to welcome you personally during your next stay.

Yours sincerely,
Novotel Rim Pae Rayong
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Like a fairytale

Novotel Rim Pae Resort Rayong

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5 of 5 stars
Bangkok, Thailand
6 Apr 2009 | Trip type: Family
3
people found this review helpful

Very beautiful and tasteful arranged garden + two large swimming-pools (with enough shadow), adjacent to the sea (with a very nice and sandy beach, but no shadow).
We stayed in a superior room (however, I would recommend to chose for the standard room unless you really need a bath-tub and want to spend a couple of hundred TBT extra) at the Garden Wing in the second building (which seems to be the newer part of the hotel), at the second floor. I would strongly recommend to ask NOT to stay at the ground floor of the first building, unless you love the noice of many people using "your" corridor to pass by to their rooms.
If you want to avoid the restaurants (which do NOT overcharge, but have "normal" prices for this type of hotel), just walk 200 meters on the beach to the east and you will find at least two local restaurants for half of the price (and good food/drinks).

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Travelled with Family with Young Children
  • Age group 50-64
  • Member since 17 December 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Nice Stay

Novotel Rim Pae Resort Rayong

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3 of 5 stars
sydney
28 Mar 2009 | Trip type: Couples
2
people found this review helpful

We stayed here for 2 nights. No porter service on arrival. Carried our own bags to room. Room was adequate, a little dated and not soundproof. Very pleasant grounds backing onto beach ( one of the better beaches in Thailand). Lovely swimming pool. Virtually all guests were on a package tour from Europe. No Thai nationals which was somewhat surprising given the relatively close distance to Bangkok. Breakfast buffet selection was very good, however the evening buffet was very disapointing, overpriced and a very poor selection of dishes which did not include thai food. There is a Thai restaurant on the beach, 2 minutes walk from the resort, which serves excellent thai seafood at far less cost. Would we return? Probably, as we live in Bangkok. However only for the accomodation and the beach, not the food and drink.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Travelled with With Spouse/Partner
  • Member since 28 March 2006
  • Would you recommend this hotel to a friend? Yes
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Perfect place for honeymoon

Novotel Rim Pae Resort Rayong

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5 of 5 stars
Budapest
17 Mar 2009 | Trip type: Couples
3
people found this review helpful

We spent our honeymoon in Novotel Rim Pae Rayong last August. We had very nice experience. We arrived quite early (7 AM), but they were able to give us the room at that time as well (I know that August is low season there). Breakfast is perfect, room is perfect. Prices are relatively cheap if they are compared to European prices. Staff is very nice and speak English. Garden and swimming pools are beautyful.
I can recommend it to everyone.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay August 2008
  • Visit was for Leisure
  • Travelled with With Spouse/Partner
  • Member since 17 March 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Hotel or beach house?

Novotel Rim Pae Resort Rayong

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3 of 5 stars
Victoria
3 Feb 2009 | Trip type: Family
3
people found this review helpful

We (me, hubby, 2 little ones) stayed at the Novotel and our friends (with three kids) stayed at Sametview beach house about 1km down the beach, which is house to rent in Rayong. We had a great time and this turned out to be a good arrangement. We walked down to the beach house every day to hang out with our friends – they were in a 3 bedroom house on the beach with a pool and BBQ area – perfect for the kids to run around and play and swim and get tired so we could relax in the evenings. On the nights we didn’t feel like cooking, they came up to see us and we ate at the hotel restaurant. Novotel was good, the service was great but hotel is not ideal for young children.

I think next time we’ll try and book the Sametview house before our friends do as the cost is similar! Much more peaceful but close enough to go to the restaurant and excellent spa at the Novotel if you want to get out. The beaches in Rayong are gorgeous and not over run with tourists so it’s a great place to go if you want a really relaxing holiday.

  • Liked — convenient facilities, great service
  • Disliked — not enough for kids to do
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
  • Date of stay January 2009
  • Visit was for Quality time with family
  • Travelled with Family with young children
  • Age group 25-34
  • Member since 03 February 2009
  • Would you recommend this hotel to a friend? Yes
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Novotel Rim Pae Resort Rayong Also Known As

  • Novotel Rayong
  • Novotel Rim Pae Hotel Rayong
  • Rayong Novotel
Address: 4/5 Moo 3 Pae Klaeng Kram Road | Chark-Pong Klaeng, Rayong 21190, Thailand